Senior Information Security Engineer
Senior Information Security Engineer
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Job Description
The Senior Information Security Engineer as a key member of the Platform Support Administration team is accountable for the administration optimization and continuous improvement of the ServiceNow platform with a particular emphasis on SecOps applications. This role ensures the platforms stability and performance while aligning with organizational objectives. The individual will collaborate closely with end-users and stakeholders to provide timely and effective support.
Key Responsibilities:
- Lead the day-to-day administration of the ServiceNow platform including user and group management access controls data imports and platform upgrades.
- Develop tools in Python bash and/or JavaScript to replace manual work and improve customer maintenance experience.
- Prepare to onboard new ServiceNow products. Provide training and knowledge transfer to the end users.
- Use broad knowledge and experience of systems administration and networking principles to proactively prevent and address incidents while constantly improving documentation.
- Participate in escalations and Root Cause Analysis of issues.
- Configure and maintain core ServiceNow applications such as:
- ITSM (Incident Problem Change Request)
- SecOps Applications (Vulnerability Response Configuration Compliance Security Incident Response)
- Serve as a lead technical expert for integrations between ServiceNow and third-party systems (e.g. via REST/SOAP APIs MID servers).
- Monitor platform health performance and security implementing tuning and hardening measures as needed.
- Evaluate and apply ServiceNow patches upgrades and hotfixes in accordance with release cycles.
- Provide mentorship and oversight to internal and external teams.
- Partner with stakeholders across internal Security Digital transformation and other business units to gather requirements and implement scalable solutions.
Qualifications :
Due to the nature of the role and regulatory requirements for this role only candidates who are Australian citizens and on Australia soil can be considered.
- Bachelors degree in computer science Information Systems or related field or equivalent experience.
- 5 years of hands-on system administration experience in a complex enterprise environment.
- Proficiency in scripting languages used in ServiceNow (e.g. JavaScript GlideScript).
- Experience with ServiceNow update sets ACLs client/server scripts UI policies and customizations.
- Strong understanding of ITIL/ITSM processes.
- Demonstrated experience managing ServiceNow upgrades and platform migrations.
Preferred Skills:
- ServiceNow Certified System Administrator (CSA) certification.
- SecOps Applications Specialist Certificate
- AIOps experience
- Familiarity with Agile or Scrum delivery methodologies.
- Experience with automated testing tools in the ServiceNow ecosystem (e.g. ATF).
Additional Information :
Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible remote or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color creed religion sex sexual orientation national origin or nationality ancestry age disability gender identity or expression marital status veteran status or any other category protected by addition all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process or are unable to use this online application and need an alternative method to apply please contact for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations including the U.S. Export Administration Regulations (EAR) ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
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Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
