Team Leader Back Office
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Job Location:
Monthly Salary:
Posted on:
04-10-2025
Vacancies:
1 Vacancy
Job Summary
Job Title
Team Leader Back OfficeJob Description Summary
Were looking for a team leader to manage a dedicated back office team of 3-4 HR Advisors within our People Services this pivotal role youll oversee the delivery of efficient customer-focused Tier 1 HR services all across our EMEA business ensuring SLA targets are met while championing continuous improvement. Youll play a key role in streamlining operations driving process automation and supporting the ongoing transition of services from onshore teams while handling more complex cases as part of operation of this team. If youre passionate about operational excellence and elevating the employee experience we want to hear from you.Job Description
KEY ACCOUNTABILITIES
Responsible for one or more of the following:
HR Advisor in large and complex organization supporting EMEA Employee base
Building maintaining and leading a specialized team through effective recruiting training coaching team building and succession planning
Working alongside other People Services leaders to continuously develop & improve the shared service team
Partner with relevant key HR stakeholders to manage and develop standardized processes and procedures across the region ensuring team compliance of local legislations
Overseeing a customer-focused administrative/transactional function that meets SLAs and KPIs
Developing maintaining and continuously improving processes systems and technology measurement practices and metrics reporting for the broader People community
Ensuring the effective management of logged cases and ensuring the work of the team meets the required standards
Effectively dealing with escalated queries ensuring any issues are dealt with in a prompt and professional manner
Providing input to all HR teams for updates and upgrades to products and systems
Maintaining confidential department records and office files in accordance with internal company procedures
Creating/editing written communications reports or other items on a daily basis
Maintaining direct ownership of tasks/projects
Creating and maintaining a culture that inspires and empowers the team
JOB REQUIREMENTS & QUALIFICATIONS
Bachelors Degree holder with 4 years in HR operations - team leadership roles are an advantage
Excellent understanding of HR issues processes and procedures
In depth knowledge of transactional processes to enable interpretation for policy and guidance to customers
Knowledge of and experience with HR Services including workflows / processes hire to retire
Experience of working in a customer-focused environment ideally working to SLAs
Experience of managing a team and ability to demonstrate achievement of performance and efficiency benefits through coaching and people development
Excellent verbal and written communication skillsin English
Ability to balance demands and priorities
Ability to proactively identify opportunities to improve the service
Experience of working within a large and diverse organization
Experience of working with ServiceNow and Workday or other similar HR technology is desirable
Strong customer service skills
Demonstrates critical thinking
INCO: Cushman & Wakefield
Key Skills
- Animal Care
- Human Resource Management
- Biomedical
- Ims
- ACCA
- Arbitration Law
About Company
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