SSC Support Team Lead

About Wolt

At Wolt we create technology that brings joy simplicity and earnings to the neighborhoods of the 2014 we started with delivery of restaurant food. Now were building the delivery of (almost) everything and youll find us in over 500 cities in 30 countries around the 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe.

Working at Wolt isnt always easy but its definitely exciting. Here youll learn more build more and ship more than in most other companies. Youll be challenged a lot but also have a lot of fun on the way. So if youre a self-starter with drive and entrepreneurial spirit this could be the ride of your life.

What youll be doing:

Youll lead and grow our high-performing Shared Service Centre Support team by hiring top talent mentoring team members and ensuring we exceed performance targets. By setting a high bar for service and leading through example youll foster a team culture of excellence engagement and accountability.

Day-to-day in this role youll:

• Recruit mentor and manage a customer-facing support team.
• Provide regular feedback and hold performance reviews to ensure KPI achievement.
• Lead by example in customer interactions and set ambitious service targets.
• Run team engagement initiatives such as feedback sessions and workshops.
• Analyze data and translate insights into clear actions for improvement.
• Collaborate cross-functionally to ensure consistent tone and service across stakeholders.

Our humble expectations:

• Previous experience leading a customer-facing team.
• Strong communication skills in English.
• Analytical mindset with the ability to turn data into actionable steps.
• A passion for mentoring and helping others grow.
• Ability to multitask and thrive in a fast-paced environment.
• Hands-on proactive and solutions-oriented attitude.

What we offer:

• Wolt Credits
• Employee Assistance Programme (EAP)
• Cafeteria - SZÉP card - Wolt Magyarország Kft
• Breakfast fruits and snacks in the office
• Dog-friendly office
• LinkedIn Learning

Next steps:

If this sounds like the right opportunity for you we cant wait to get to know you. Apply now and join our journey! As were heading into the holiday season it may take us a little longer to get back to your application. Well be in touch with you by the second week of January at the latest.

Our Commitment to Diversity and Inclusion

Were committed to growing and empowering a more inclusive community within our company industry and cities. Thats why we hire and cultivate diverse teams of people from all backgrounds experiences and perspectives. We believe that true innovation happens when everyone has room at the table and the tools resources and opportunity to excel.