Operations Manager

Company Overview

Established in 1952 Marsden Services offers comprehensive facility services to clients nationwide. We provide clients with high-quality and professional services including janitorial security HVAC calibration emergency response and facility management services. Our hiring philosophy is rooted in the idea that we want our employees to grow and be successful with our organization. We believe in our employees. We invest in our employees. A career at Marsden means a career that will support your growth.

Summary

The Operations Manager is responsible for the overall management (financial operational and administrative) of the specific branch office to which they are assigned. The Operations Manager supervises and coordinates activities of associates including safety and maintaining the contracted scope of work in accounts under their book of business.

Through strong communication and company support the Operations Manager will focus on five key areas:

• Leadership Demonstrate leadership and retaining the right people to support the growth of our companies.
• Employee Engagement Engaging and having direct contact with our workforce every day to create a great employee experience.
• Customer Engagement Creating Raving Fans of our clients through positive customer relationships.
• Growth Identifying opportunities that improve our clients services and deliver growth.
• Safety - Proactively lead safety initiatives to ensure a safe work environment for all employees.
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Key Responsibilities

• Responsible for the day-to-day management of the branch office including client relations new job startups/transitions of new accounts and employee relations.
• Responsible for ensuring client relations are maintained within NMC standards including regular contact with clients proactive problem resolution and oversight regarding daily client issues.
• Day to day operations of the branch specifically coaching developing and guiding the branch staff to perform efficiently and effectively. Provide direct supervision of staff ensure company policies and procedures (including reports and other measurement tools) are in place and being followed administer coaching and disciplinary actions and provide support to branch staff in execution of their job duties.
• Responsible for implementing and ensuring ongoing compliance with all company-wide programs such as investigations employee benefit programs office procedures vehicle patrol policies employee relations Guard training programs and all other such programs as they relate to the effective operation of the branch.
• Will take a leading role in ensuring profitability maintaining responsibility and control of all financial impacts to the branch and company including daily and weekly overtime and training expenses. Monitor daily and weekly reports and take timely corrective action to ensure compliance with policies and that responsible staff members are performing to expectations.
• Oversees the wage and salary administration for personnel pursuant to corporate policies and procedures.
• Attend and actively participate in management meetings within region and at corporate. Observe operations and make suggestions for improved efficiency as appropriate including providing ideas and plans for growth and improvements within the assigned portfolio branch or companywide.
• Assists the General Manager in planning on both a short-term and long-term basis for future operational growth and expansion.
• Directs and administers the core operation of the branch providing guidance and support on all operational issues related to client relations (payroll and billing resolution recruiting and hiring service issues etc.).
• Responsible for Fire/Life Safety issues at all customer and patrol locations and directs the implementation of such programs utilizing corporate resources where applicable.
• Will monitor and direct the administration of operating expenses in all areas (e.g. labor uniforms and training) where they pertain to ongoing operative profitability. Will also monitor direct costs on a constant basis and reports on these issues to the General Manager.
• Will work closely with the General Manager in reviewing and updating of the operating budgets at assigned locations and attend all operational meetings dealing with such issues as patrol field management activity post programs open posts/staffing and profit and loss.
• Other duties as assigned by General Manager Vice President or corporate staff.
• Vehicle Maintenance and Tracking

Skills and Qualifications

• Must have a coaching mindset and be a champion of your team
• Clearly and effectively formulate directions for others effectively conveying expectations and what success looks like
• Build authentic relationships within the organization with customers and with the community
• Strong employee and client focus
• Clearly demonstrates sound decision making and creative problem-solving skills
• Demonstrated ability to execute on established objectives and key results
• Possess personal qualities of integrity credibility and commitment to the organizational values
• Exceptional communication organizational and interpersonal skills with strong ability to make decisions
• Proficient written and verbal English communication
• Ability to work in a fast-paced environment with changing priorities

• Upholds organizational values

Qualifications and Experience Required

• Minimum of 3 years of management experience. Must have experience managing front line service employees
• Ability to read and interpret documents such as safety rules operating and maintenance instructions and procedure manuals
• Ability to speak effectively before groups of customers and employees
• High school diploma or GED highly preferred

Business Conduct:

• Commits to behave in compliance with the Companys values and Code of Conduct.
• Builds a culture of work safety and lead by example with ones own safe behavior.
• Ensures ones own compliance with the Companys published Operating Standards.
• Treats co-workers with respect and approaches conflict with positive intent and professionalism.
• Asks questions to understand why we do what we do and how we do it champions change when improvements can be made.

Physical Demands

While performing the duties of this job the employee is frequently required to stand; walk; use hands to finger handle or feel objects and tools or controls; reach with hands and arms; climb stoop kneel or crouch; talk or hear; and taste or smell. The employee must regularly lift and/or move up to 15 pounds and frequently lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision distance vision color vision peripheral vision depth perception and the ability to adjust focus.

EEO Statement

Marsden Services provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race creed ancestry sexual or affectional orientation marital or veteran status color religion sex national origin age disability genetics status with regard to public assistance or any characteristic protected under federal state or local law.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities duties or responsibilities that are required of the employee for this job. Duties responsibilities and activities may change at any time with or without notice.

This is a full-time position. Hours vary and typically occur outside of normal business hours with early morning evening and overnight work. A pre-employment drug screen and criminal background check are required. Position requires use of personal vehicle with a monthly car allowance.

Required Experience:

Manager