Manager Transcription Operations
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Job Location:
Alpharetta, GA - USA
Monthly Salary:
Not Disclosed
Posted on:
4 hours ago
Vacancies:
1 Vacancy
Job Summary
For over 29 years Surgical Information Systems (SIS) has empowered surgical providers to Operate Smart by delivering innovative software and services that drive clinical financial and operational success. For ambulatory surgery centers (ASCs) SIS provides comprehensive software and services including ASC management electronic health records (EHRs) patient engagement capabilities compliance technology and revenue cycle management and transcription services all built specifically for ASCs. For hospital perioperative teams SIS offers an easy-to-use anesthesia information management system (AIMS).
Serving over 2700surgical facilities SIS is committed to delivering solutions that enable surgical providers to focus on what matters most: delivering exceptional patient care and outcomes.
Recognized as the No. 1 ASC EHR vendor by Black Book for 10 consecutive years and honored with the Best in KLAS Award for ASC Solutions inand2022 SIS remains the trusted choice for surgical providers seeking to enhance their performance.
Discover how SIS can help you Operate Smart at.
ESSENTIAL DUTIES/ RESPONSIBILITIES:
- Resolve product or service problems by clarifying the clients complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
- Serve as a trusted and knowledgeable advisor for clients administrative IT and business leadership
- Act as the company gatekeeper
- Manage email queue and reply to clients in a timely manner
- Manage and solve conflicts affecting the account by coordinating facilitating and operating across internal/external cross-functional partners and relationships
- Ensure renewal for key accounts by driving in-depth business activities throughout the client lifecycle-- from deployment and adoption to workflow transformation
- Take ownership of clients issues and follow problems through to resolution
- Intercept large amounts of incoming calls
- Manage workflow of the Quality Control Specialists and workflow of MTs to ensure TAT
- Build sustainable relationships of trust through open and interactive communication
- Provide accurate valid and complete information by using the right methods/tools
- Reach out to clients and verify account information
- Work with Director Client Operations to ensure proper client service is being delivered and to improve client service experience
- Work with onboarding to ensure that client specifics are obtained during onboarding process by either attending the meeting and presenting or receiving the update from the OnboardingClient & Training Specialist
- Keep records of client interactions file documents client service actions client templatesand discussions
- Manage on call shift after hours and weekends
- Train and assist in development of new hires
- Salesforce experience
- Offer suggestions to leadership team in order to improve company processes
- Nothing in this job description restricts managements right to assign or reassign duties and responsibilities to this job at any time
EDUCATION DESIRED:
High school graduate
SPECIFIC KNOWLEDGE & SKILLS REQUIRED:
- 2 years of experience in healthcare administration
- Strong written verbal and interpersonal communication skills with an acute ability to listen attentively and to communicate information clearly and effectively throughout all levels of the organization
- Strong analytical skills with the ability to seek underlying assumptions through probing questioning and listening
- Computer skills and proficiency in MS Word Excel PowerPoint and Outlook
- Registered Health Information Technician (RHIT) or Registered Health Information Administrator (RHIA)
- Ability to work independently and as part of a team
- Strong attention to detail and speed while working within tight deadlines
- Exceptional ability to follow oral and written instructions
- A high degree of flexibility and professionalism
SUPERVISORY RESPONSIBILITIES:
Manages a Team
BENEFITS:
Benefit package including Medical Vision Dental Short Term Disability Long Term Disability and Life Insurance
- Vacation/Sick time
- 401(k) retirement plan with company match
- Paid Holidays
- SIS Cares Day
- Fully Remote
We believe employees are our greatest asset and we empower them to make a difference in our business. Diversity and inclusion makes us all better. Qualified applicants will receive consideration for employment without regard to race color religion sex national origin sexual orientation gender identity age disability protected veteran status and all other protected statuses.
Surgical Information Systems is an Equal Opportunity Employer and complies with applicable employment laws. M/F/D/V/SO are encouraged to apply.
At this time we are unable to sponsor H1B candidates
Required Experience:
Manager
Key Skills
- Six Sigma
- Lean
- Management Experience
- Process Improvement
- Microsoft Outlook
- Analysis Skills
- Warehouse Management System
- Operations Management
- Kaizen
- Leadership Experience
- Supervising Experience
- Retail Management
About Company
Serving surgery providers for 20+ years, Surgical Information Systems offers software solutions and services for ambulatory surgery centers & hospitals.
