Customer Service Representative
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Job Location:
Glen Ellyn, IL - USA
Monthly Salary:
Not Disclosed
Posted on:
04-10-2025
Vacancies:
1 Vacancy
Job Summary
At 1776 Senior Care we believe in improving livesboth for our clients and our team. Were looking for a Customer Service Representative (CSR) who is passionate about helping seniors remain safe comfortable and independent at home. If you thrive in a fast-paced environment enjoy solving problems and want to make a difference every day this is the role for you!
What Youll Do
Handle Inbound Calls: Provide professional and efficient support to clients caregivers and families.
Assist with Scheduling: Help manage client and caregiver schedules including updates adjustments and documentation.
Support Staffing Needs: Collaborate with our care management team to fill shifts and maintain smooth operations.
Evaluate Client Inquiries: Direct calls and resolve questions with compassion and accuracy.
Communicate Changes: Notify clients and caregivers about schedule updates cancellations or new assignments.
Caregiver Support: Assist caregivers with timekeeping systems and other day-to-day needs.
After-Hours Coverage: Participate in an on-call rotation to ensure 24/7 client support.
Are You a Good Fit
Youre passionate about helping others and improving seniors quality of life through non-medical home care.
You have 2 years of customer service experience (healthcare call center or home care agency experience is a plus).
Youre tech-savvy and comfortable with scheduling software such as WellSky ClearCare or similar platforms.
Youre a problem solver with excellent communication and organizational skills.
What We Offer
At 1776 Senior Care we value our team and reward hard work with benefits such as:
Competitive pay starting at $20 per hour
Paid time off (vacation & holidays)
Health dental and vision insurance options
401(k) with company match
Company-paid life insurance
A supportive and mission-driven workplace where you can grow
Schedule & Location
Location: Glen Ellyn IL (office-based role)
Schedule: Full-time including some weekend and on-call rotation
If youre ready to join a team that truly makes a difference apply today and grow with 1776 Senior Care!
Required Experience:
Unclear Seniority
Key Skills
- Typing
- Data Entry
- Customer Service
- Basic Math
- Computer Skills
- Windows
- Banking
- Upselling
- Pricing
- Sanitation
- Cash Handling
- Stocking
About Company
Trusted senior care that is individualized based on the unique & specific needs. We would love to help! Our process all begins with a completely free assessment.
