Customer Support Agent

Lisbon - Portugal

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

Position: Customer Support Agent (Catalan)

Location: Lisbon Portugal

Work model: on-site

Employment type: fixed term (6 months)

Remuneration: Base salary bonuses

DUTIES AND RESPONSIBILITIES:

Provide responsive and professional support to business customers across communication platforms (Phone Email Chat).
Assist clients with account-related queries including identity verification and account information confirmation.
Adhere to regulatory guidelines and internal procedures as directed by the client.
Troubleshoot issues and offer effective solutions tailored to customer needs.
Ensure timely follow-up and resolution of customer interactions maintaining client satisfaction.
Maintain accurate documentation of interactions and updates in internal systems.
Collaborate with team members to meet service goals and share best practices.

REQUIREMENTS:

Native / fluent in Catalan (C2) both verbal and written. Fluent in English (C1 level)
Minimum of a High School diploma.
At least 1 year of experience in customer service with a strong customer-centric approach.
Consistent work history with demonstrated stability.
Strong interpersonal skills with a collaborative team spirit.
Proven ability to thrive in fast-paced environments with strong multitasking abilities.
High attention to detail and accuracy in handling customer information.
Proficiency with automated customer support tools and platforms (preferred).
Ability to analyze problems think critically and resolve issues independently.
Friendly professional and proactive approach to customer service.
Experience across various industries such as retail banking or general customer support is beneficial.
Comfortable working in rotating shifts and full-time on-site schedules.
Adaptable and flexible to changing procedures technologies and customer expectations.

OFFER:

Opportunity to work with a leading global travel & tourism brand
Working schedule: Monday - Sunday 24/7 rotative shifts
Competitive salary with performance-based incentives
Professional growth opportunities within the BPO industry
Collaborative and supportive work environment
Access to exclusive travel perks and discounts

To apply for this position and to explore many other exciting opportunities visit and apply through our career page: 870 EUR base 80 complexity bonus 7.63/ day meals

20/11/2025

Airfare up to 400 reimbursed at the end of 6 months employment Relocation coming from abroad: room in shared apartment for max 12 months - rent of 280 utitlies and bills included. discounted directly from payslip. Relocation wtihin PT: no accomodation provided unless candidate currently living in accomodation provided by competitor.

6 month contract. Working schedule: Monday-Sunday 24/7 rotating 2 days off

Position: Customer Support Agent (Catalan) Location: Lisbon Portugal Work model: on-site Employment type: fixed term (6 months) Remuneration: Base salary bonuses DUTIES AND RESPONSIBILITIES: Provide responsive and professional support to business customers across communication platforms (Phone Em...