Customer Service Representative
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Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Job Details
Description
Womens Care founded in 1998 is a leading womens healthcare group in the United States dedicated to providing the highest quality of care for women through their reproductive years and beyond. With 100 locations and over 400 OB/GYNs and specialists across the country Womens Care provides comprehensive patient care in obstetrics gynecology gynecologic oncology urogynecology gynecologic pathology breast surgery genetic counseling maternal fetal medicine laboratory services and fertility.
The Customer Service Representative handles and resolves incoming patient account calls while providing a superior customer service experience.
- Answer all incoming patient calls.
- Address patient account questions and concerns in regard to billing outstanding balances payments plans etc.
- Handle all return mail and re-verify addresses for accuracy.
- Document patient account accurately and completely.
- Respond to daily Web Portal emails.
- Maintain positive rapport with internal and external clients at all times.
- Demonstrate and embody the Womens Care mission and core values.
- Compliance with all HIPAA rules regulations and guidelines.
- Other duties as assigned.
Qualifications
Qualifications:
- High school diploma or equivalent required.
- 1 2 years experience of patient/insurance AR collections and patient customer service in a medical/healthcare setting.
- Thorough knowledge of the accounts receivable collections process.
- Excellent customer service skills with the ability to tactfully communicate with all personality types and handle stressful situations.
- Strong verbal and written communication skills.
- Must be highly detail-oriented and organized.
- Able to multi-task while on the phone.
- Practice Management system experience preferred.
- Previous experience with eClinicalWorks preferred.
- Bilingual is a plus.
- Demonstrate excellent problem-solving skills.
- Ability to work in a fast-paced ever-changing environment.
- Must be dependable reliable and punctual.
WHY JOIN WOMENS CARE
We Offer:
- Competitive compensation package
- Health dental and vision benefits
- Paid time offand paid holidays
- 401k plan
- An opportunity to make a difference in patientslives every day!
Womens Care has grown tremendously through the years and expects to accelerate its growth with plans to expand rapidly into new markets across the U.S. With the commitment of our employees we remain true to our mission of Improving the Health of Women Every Day. At Womens Care weCAREabout our patients and we stand by our values.
Compassion & Empathy: Treating patients like valued friends and family
Accountability: Taking responsibility for our actions and behaviors
Respect: Acting respectfully in every interaction
Excellence & Quality: Providing the safest highest quality of care
Required Experience:
Unclear Seniority
Key Skills
- Typing
- Data Entry
- Customer Service
- Basic Math
- Computer Skills
- Windows
- Banking
- Upselling
- Pricing
- Sanitation
- Cash Handling
- Stocking
