Customer Service Representative
Customer Service Representative
Posted on :
04-10-2025
Employer Active
1 Vacancy
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Job Description
Job Details
CSCTPA4030 W Boy Scout Blvd Ste 800 - Tampa FL
Full Time
Accounting / Finance / Revenue Cycle
Description
The Customer Service Representative handles and resolves incoming patient account calls while providing a superior customer service experience.
- Answer all incoming patient calls.
- Address patient account questions and concerns in regard to billing outstanding balances payments plans etc.
- Handle all return mail and re-verify addresses for accuracy.
- Document patient account accurately and completely.
- Respond to daily Web Portal emails.
- Maintain positive rapport with internal and external clients at all times.
- Demonstrate and embody the Womens Care mission and core values.
- Compliance with all HIPAA rules regulations and guidelines.
- Other duties as assigned.
Qualifications
- High school diploma or equivalent required.
- 1 2 years experience of patient/insurance AR collections and patient customer service in a medical/healthcare setting.
- Thorough knowledge of the accounts receivable collections process.
- Excellent customer service skills with the ability to tactfully communicate with all personality types and handle stressful situations.
- Strong verbal and written communication skills.
- Must be highly detail-oriented and organized.
- Able to multi-task while on the phone.
- Practice Management system experience preferred.
- Previous experience with eClinicalWorks preferred.
- Bilingual is a plus.
- Demonstrate excellent problem-solving skills.
- Ability to work in a fast-paced ever-changing environment.
- Must be dependable reliable and punctual.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
Key Skills
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