Client Support Specialist
Client Support Specialist
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
Location: Barcelona Spain (Hybrid)
Full-time Flexible schedule
Who We Are
Welcome to Mapon a proud member of the Draugiem Group the creators of Latvias beloved social network . We operate globally innovating in the telematics and fleet management industry with a strong sense of mission and a close-knit team spirit.
Despite our international presence and growth we stay grounded in our core values:
Fairness We lead with honesty transparency and respect.
Experimentation Were not afraid to try fail learn and try again.
Initiative We take action own our tasks and bring energy to what we do.
At Mapon youre not just joining a company youre joining a journey.
Responsibilities:
- Provide remote communication with clients - via email phone and other communication tools
- Provide clients with the necessary information about Mapon products
- Proactively resolve problem situations
- Plan installation trips for technical specialists to clients
- Collect and analyze various amounts of data
- Talking with installers over the phone
- To replace colleagues from the same department during their absence during holidays business trips studies or sick leave
- Follow organizational policies and regulations that affect the Sales department
- Be a brand ambassador and always reflect the company values
Requirements:
- Previous client support experience 2 years is required
- Experience using ticketing tools such as Zendesk Hubspot etc.
- Previous experience in IoT or a technical field will be valued
- Great organizational skills.
- Being responsible for the assigned tasks by the direct manager
- Effective communication skills to provide key information to the Direct Manager or other departments
- Willingness and ability to help people
- Ability to react quickly and concentrate in stressful situations
- Organized and proactive attitude being able to follow instructions and being able to find the next task to do independently
- Excellent Spanish and English language skills
- Other language skills will be valued.
We offer:
Join an international team of 200 colleagues with global reach and local soul.
Flexible hybrid work setup work from home a few days a week.
Social events team buildings and a supportive work culture.
Pet-friendly office in PobleNou with free coffee and fruit.
Extra day off on your birthday.
Tarjeta restaurante for your meals.
Gym membership & private health insurance.
Annual training budget.
Flexible hours and short Fridays to enjoy life outside work.
AS MAPON SUCURSAL EN ESPAÑA (reg. no. W0541088A)
Required Experience:
IC
Employment Type
Full-Time
