Production Support Specialist Trading

Location: Chicago (Hybrid at least 4 days onsite/week)
Visa Sponsorship: We offer sponsorship under specific treaty-based U.S. work visas including TN and E-2 (for eligible Canadian Mexican and French citizens). We do not support or transfer other visa types (e.g. H-1B).

The candidate will perform Application Production Support activities as part of a Global organization. The candidate will play a critical role in ensuring system stability monitoring application performance and facilitating smooth interactions between IT and the Derivatives business.

Role and responsibilities

• Diagnose and resolve application issues promptly to ensure smooth operations.
• Follow escalation incident and problem management protocols.
• Work with internal teams to improve processes and boost application reliability.
• Manage the full lifecycle of specific projects when assigned.
• Share knowledge with the team to maintain 24/6 global follow-the-sun support.
• Liaise with other branches to strengthen teamwork and service quality.
• Provide out-of-hours or weekend support when required sometimes on short notice.
• Create and maintain detailed incident/problem tickets including all resolution steps.

#LI-ASD

Qualifications :

• Bachelors degree in Computer Science Engineering Finance or Quantitative Finance.
• Knowledge of FIX and other order/rfq/trading protocols is mandatory
• Minimum 5 years of experience in application production support to the business on a trading desk.
• Comfortable working on UNIX / Linux (Shell Scripting etc.) and Windows environments (Powershell Batch etc).
• Experience working with relational and no-relational databases good SQL skills
• Programming background in scripting language (TCL Perl Python etc.)
• Deep understanding of the Agile and Continuous delivery (CI/CD Jenkins docker kubernetes etc)
• Experience and knowledge in ELK stack RabbitMQ
• Support or DevOps experience across all stages (inception analysis design  runtime maintenance and support).
• Excellent analytical and problem-solving skills with the ability to work under pressure.
• Knowledge on Capital Market and Investment Banking Activities is a plus

Companys Benefits

At Talan we invest in our employees well-being and empower them with benefits including:

• The salary range for this role is US$70000 - US$120000
•  401(k) retirement plan with company matching
• 15 days of paid vacation per year at hire and up to 27 according to seniority (annual untaken vacation days are cashed out)
• 8 paid holidays 5 sick days 2 personal days per year
• Company health dental and vision insurance plans FSA
• Voluntary STD and LTD
• Commuter/transit benefits

All your information will be kept confidential according to EEO guidelines.

Remote Work :

No

Employment Type :

Full-time