Program Manager, AMZL
Program Manager, AMZL
Posted on :
03-10-2025
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1 Vacancy
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Job Description
We are looking for a program managers who are responsible for improving delivery quality by proposing scalable improvement measures through complex and large-scale data analysis and close collaboration with operations.
We are leading Amazons last-mile delivery quality improvement activities. As an example on-time delivery success rate and redelivery rate are important indicator. As new initiatives are launched and new delivery stations are being established every day in order to proceed with improvement activities for delivery stations all over Japan we place the utmost importance on appropriate prioritization and data-driven decision-making after considering issues specific to the site and the impact on the overall business.
The mission of this position is to establish operational excellence and improve quality indicators in the assigned regions of responsibility. A state where everyone can take standard work as a matter of course leads to the highest quality. Achieving these is no easy feat. However we believe that when you join the team you will be excited by the challenging nature of the issues and the magnitude of the business impact. This position requires communication skills necessary for close cooperation with site managers in the region in charge analytical ability to quantify site conditions and discover issues logical explanation skills necessary to smoothly get alignments on proposed measures and business-level Japanese/English proficiency. Since it is necessary to face different issues at each delivery station it is also expected that you have a true hands-on approach.
Key job responsibilities
Analysis of quality indicators and reports on analysis results (daily/weekly)
Facilitating business reviews with site managers in the responsible region (weekly)
Inspection of delivery stations and delivery areas (1-3 days/week)
Proposals for improvement actions
Follow-up on the status of ongoing actions and consideration of additional measures
Deployment support for LMDX-led projects to regions in charge
Consider introducing new quality indicators and dashboards
Preparation of improvement proposals
Participation in projects led by other teams
Progress reports on ongoing projects
Requests for escalations and support when necessary
- Bachelors degree
- 3 years of program or project management experience
- Experience using data and metrics to drive improvements
- Knowledge of Excel at an intermediate level (e.g. pivot tables & charts multiple criteria lookups nested logical/IF formulas data cleansing array formulas etc.)
- Business level of English and Japanese
- 大卒以上
- プログラムマネジメントまたはプロジェクトマネジメントの経験３年以上
- データやメトリクスを活用して改善を促した経験
- 中級レベルのExcelに関する知識例ピボットテーブルとチャート
- ビジネスレベルの英語と日本語
- Experience of Six Sigma/ Lean analytical techniques
- Experience working cross functionally with non-tech teams
- Knowledge of Excel (Pivot Tables VLookUps) at an advanced level and SQL
- Excited about working in a diverse group and contributing to an inclusive culture
- Six Sigma/Lean analyticalの経験
- Cross-functionalチームと部門を超えて仕事をした経験
- 上級レベルのExcelピボットテーブルVルックアップとSQLの知識
- インクルーシブなカルチャーへの貢献や多様性に富んだグループで働くことに対して前向きであること
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
We are leading Amazons last-mile delivery quality improvement activities. As an example on-time delivery success rate and redelivery rate are important indicator. As new initiatives are launched and new delivery stations are being established every day in order to proceed with improvement activities for delivery stations all over Japan we place the utmost importance on appropriate prioritization and data-driven decision-making after considering issues specific to the site and the impact on the overall business.
The mission of this position is to establish operational excellence and improve quality indicators in the assigned regions of responsibility. A state where everyone can take standard work as a matter of course leads to the highest quality. Achieving these is no easy feat. However we believe that when you join the team you will be excited by the challenging nature of the issues and the magnitude of the business impact. This position requires communication skills necessary for close cooperation with site managers in the region in charge analytical ability to quantify site conditions and discover issues logical explanation skills necessary to smoothly get alignments on proposed measures and business-level Japanese/English proficiency. Since it is necessary to face different issues at each delivery station it is also expected that you have a true hands-on approach.
Key job responsibilities
Analysis of quality indicators and reports on analysis results (daily/weekly)
Facilitating business reviews with site managers in the responsible region (weekly)
Inspection of delivery stations and delivery areas (1-3 days/week)
Proposals for improvement actions
Follow-up on the status of ongoing actions and consideration of additional measures
Deployment support for LMDX-led projects to regions in charge
Consider introducing new quality indicators and dashboards
Preparation of improvement proposals
Participation in projects led by other teams
Progress reports on ongoing projects
Requests for escalations and support when necessary
- Bachelors degree
- 3 years of program or project management experience
- Experience using data and metrics to drive improvements
- Knowledge of Excel at an intermediate level (e.g. pivot tables & charts multiple criteria lookups nested logical/IF formulas data cleansing array formulas etc.)
- Business level of English and Japanese
- 大卒以上
- プログラムマネジメントまたはプロジェクトマネジメントの経験３年以上
- データやメトリクスを活用して改善を促した経験
- 中級レベルのExcelに関する知識例ピボットテーブルとチャート
- ビジネスレベルの英語と日本語
- Experience of Six Sigma/ Lean analytical techniques
- Experience working cross functionally with non-tech teams
- Knowledge of Excel (Pivot Tables VLookUps) at an advanced level and SQL
- Excited about working in a diverse group and contributing to an inclusive culture
- Six Sigma/Lean analyticalの経験
- Cross-functionalチームと部門を超えて仕事をした経験
- 上級レベルのExcelピボットテーブルVルックアップとSQLの知識
- インクルーシブなカルチャーへの貢献や多様性に富んだグループで働くことに対して前向きであること
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Required Experience:
Manager
Employment Type
Full-Time
Key Skills
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