Technical Consultant (TC), Strategy & Research Services

Why We Have This Role

How Youll Find Success

• Support the Strategy and Research (STaR) process from project implementation through final deliverables.
• Coordinate timelines communications and manage expectations of clients and vendors and internal teams.
• Work on multiple projects concurrently at various stages of development with a natural aptitude for organization.
• Consistently deliver flawless results and earn your place as a trusted advisor to clients.
• Become proficient in use of the Qualtrics software.
• Exhibit a track record of delivering exceptional client experiences.

How Youll Grow

• Gaining experience managing your portfolio of accounts with a high degree of autonomy.
• Opportunities to demonstrate leadership mentoring and knowledge sharing across the organization.
• Avenues to pursue continuous learning and acquisition of new skills in technology project management and personal growth.
• Gaining exposure to the latest thought leadership in the XM industry.

Things Youll Do

• Your primary function is to serve as a technical implementation expert and deliver error-free solutions across accounts.
• You will own projects and workstreams with guidance coordinating multiple tasks and managing execution to meet deadlines within your workstream:
• Technical Implementation & Product Expertise (L3 Focus):
  • Serve as the Lead TC on standard / small projects/implementations. This includes leading the technical execution on approximately 10-12 Implementations annually including a range of Jumpstart and less complex Tailored programs.
  • Configure/build product components demonstrating a thorough knowledge of technical infrastructure and data flow.
  • Perform advanced technical setup on client surveys including setting up complex survey logic creating quotas and testing the survey with vendor partners.
  • Set up and test survey fieldwork parameters in the Qualtrics platform including complex logic and quota management.
  • Ensure that survey programming and quotas are working as anticipated through review and testing.
  • Able to educate clients and cross-functional teams on the technical limitations and watch outs of survey and dashboard configurations.
  • Utilize Competent technical skills in areas like Piped Text AUA Typing Tools Custom Scoring CrossXM and basic statistical analysis tools like CrosstabsIQ StatsIQ and TextIQ.
  • Exhibit Expert technical skills in areas such as BTDS knowledge Jumpstart programming for both Survey Build and Dashboarding Loop & Merge and use of GBT variables.
• Problem Solving & Delivery Ownership:
  • Solve problems within a workstream (implementation or larger sustainment request).
  • Capable of figuring out how to accommodate most client needs in the product with minimal support.
  • Own the deliverable scope and confidently manage it with the internal team.
  • Triage and appropriately escalate personal and team roadblocks.
  • Manage project level budgets to deliver margin.
  • Ensure data quality using our proprietary methodology.
• Client Engagement & Team Contribution:
  • Act as the main point of contact for clients during implementation and manage the project to completion.
  • Coordinate ongoing interactions with the client project lead and project team overall.
  • Support clients on multi-country programs maintaining comprehensive notes and ensuring relevant actions are addressed in a timely manner.
  • Proactively share document and institutionalize knowledge with the team and start sharing across Qualtrics teams.
  • Support the onboarding of new team members and share knowledge as requested.

What Were Looking For On Your Resume

• Minimum Qualifications:
  • Experience: 1-4 years of experience working at a SaaS/Technology Company Market Research Agency or Consulting Firm (the requirement depends on role level). A corresponding Project Manager role suggests 3-5 years of experience in a client-facing role.
  • Education: Bachelors degree or higher in market research marketing economics sociology psychology statistics or other relevant fields.
  • Aptitude: Excellent attention to detail troubleshooting abilities and problem-solving skills.
  • Communication: Superb written and verbal communication both internally and externally. Fluency in English is required.
  • Adaptability: Comfortable working in a fast-paced unstructured and highly competitive environment.
  • Research Acumen: Experience leading or supporting research projects either in an academic or professional capacity.
• Preferred Qualifications:
  • Experience with the Qualtrics platform is preferred.
  • Experience with basic statistical analysis (requirement depends on role level).
  • Familiarity with survey scripting and data reporting platforms is desired and the ability to script surveys in these platforms is a plus.

What You Should Know About This Team

Our Teams Favorite Perks and Benefits

• Hybrid Work Model: We all gather in the office three days a week (Mondays and Thursdays plus one organizational day) in thoughtfully designed offices to harness the power of collaboration and innovation.
• Office Environment: We take pride in our office design aiming at cultivating creativity.
• Perks: On top of the standard benefits package we often provide snacks drinks and free lunches in our office.
• Qualtrics Experience Program: A bonus each year for an experience of your choosing.
• Success Sharing: We believe in sharing Qualtrics success which is part of the compensation for all employees.