Senior Customer Service Representative
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Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Department:
Job Summary
We have an opportunity for a Senior Customer Service Representative at our Urick Ductile Solutions facility in Erie PA! The Senior Customer Service Representative serves as the director of first impressions and the primary point of contact for all customer interactions. This position supports our Professional Tools division and plays a vital role in maintaining Uricks long-standing commitment to customer satisfaction.
Urick Ductile Solutions is a ductile iron foundry producing a wide variety of high-quality castings for diverse markets. Our organization is customer-centric which has led to exceptionally strong customer relationships built on trust and reliability.
In this Role Your Responsibilities Will Be:
- Serve as the main contact for all customer inquiries and communications.
- Manage shipping documentation internal and external portals and change order requests.
- Collaborate with production scheduling to address expedite requests.
- Communicate updates related to lead times shutdowns surcharges and price schedules.
- Support and serve as back-up for the Shipping Coordinator as needed.
- Oversee and track the invoicing process.
- Support new product development by tracking samples through the manufacturing cycle.
- Lead accounts receivable collection efforts in coordination with the accounting department.
- Process and document RMAs (Returned Material Authorizations) in partnership with the quality department.
- Maintain product sales representative commission schedules and approve payments.
- Update internal systems with current customer contacts ship locations remarks and product notes.
- Work with key suppliers to expedite purchase orders and communicate updates to scheduling sales and customers.
For this Role You Will Need:
- High School Diploma or GED
- Previous experience in a customer service or similar role.
- Experience in a manufacturing environment.
- Positive and professional demeanor with an outgoing personality.
- Strong computer skills and a system-savvy approach.
- Proficiency with Microsoft Office Suite (Excel Word Outlook etc.).
- Excellent analytical organizational and decision-making skills.
- Strong verbal and written communication abilities.
- Ability to think on your feet problem-solve creatively and propose clear solutions.
- Must be authorized to work in the United States without current or future sponsorship
.
Preferred Qualifications that Set You Apart:
- Associate degree or equivalent experience.
- Experience working with ERP systems.
Our Culture & Commitment to You
At Emerson we prioritize a workplace where every employee is valued respected and empowered to grow. We foster an environment that encourages innovation collaboration and diverse perspectivesbecause we know that great ideas come from great teams. Our commitment to ongoing career development and growing an inclusive culture ensures you have the support to thrive. Whether through mentorship training or leadership opportunities we invest in your success so you can make a lasting impact. We believe diverse teams working together are key to driving growth and delivering business results.
We recognize the importance of employee wellbeing. We prioritize providing flexible competitive benefits plans to meet you and your familys physical mental financial and social needs. We provide a variety of medical insurance plans with dental and vision coverage Employee Assistance Program 401(k) tuition reimbursement employee resource groups recognition and much more. Our culture offers flexible time off plans including paid parental leave (maternal and paternal) vacation and holiday leave.
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Required Experience:
Senior IC
Key Skills
- Typing
- Data Entry
- Customer Service
- Basic Math
- Computer Skills
- Windows
- Banking
- Upselling
- Pricing
- Sanitation
- Cash Handling
- Stocking
About Company
About Emerson We concentrate on the most complex, profound challenges facing the world in the process, industrial, commercial and residential markets. Our global talent, best-in-class technologies and core platforms deliver value across a range of industries and sectors. With us, you ... View more
