Customer Service Representative

Rockford, IL - USA

Yearly Salary: USD 60000 - 75000

Posted on: 11 hours ago

Vacancies: 1 Vacancy

Job Summary

Full-time

Description

Summary/Objective

The Customer Service Representative will respond to customer inquiries and resolve issues or complaints. This includes supporting RBS and RLM customers through understanding and interpreting product applications generating quote information product solutions and managing internal scheduling conflicts.

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Prepare external communications such as memos emails email blasts invoices reports and other internal correspondences.
Daily update and maintain CRM data.
Provide general documentation to customers such as invoices credit memos order acknowledgements and quotes.
Execute and manage RGAs (return goods authorization).
Create and distribute bills of lading documents provide tracking and shipping information pack lists and other requests from customers.
Maintaining and updating documentation for both customer service and sales department while creating and maintaining filing systems both electronic and physical.
Support customers by quoting and acknowledging orders for both standard product lines.
Manage and provide customer updates and quotes in service and repair.
Review government database for contract opportunities.
Answer telephones to direct calls or provide information.
Provide support to internal departments as needed.
Train new employees in areas of customer service sales department processes and policies.
Any/all other duties as assigned.

Work Environment and Physical Demands

Working conditions are normal for a manufacturing/office environment. Must be able to operate a computer/keyboard ability to use phone and sit for extended periods of time. Communicate using speech hearing written and vision skills. May also work occasionally on the production floor requiring the use of safety equipment to include but not limited to- safety glasses hearing protection and steel toed work boots or shoes.

Position Type and Expected Hours of Work

This is a full-time position. The standard working hours for exempt employees are set at 45 hours per week with an additional 30-minute lunch break each day. General business hours are 6:30 am- 5:00 pm. this position follows a specific work schedule of Monday through Friday 6:30 am- 4:00 pm. Occasional evening and weekend work may be required to meet business demands.

Compensation

Our current hiring pay range for this position is $60000- $75000. This hiring pay range is based on several factors which vary based on position. These include labor markets and in some instances may include education work experience knowledge skills and certifications.

In addition to this base pay Rockford Ball Screw employees are eligible for a bonus. Depending on your position you may be categorized into different tiers in the quarterly or annual bonus plan. Currently this position is classified as a Quarterly Bonus within the Indiividual Contributor tier.

Benefits

Rockford Ball Screw believes a happy healthy employee is what makes our business work. We want to continuously invest in the people that make it happen. Rockford Ball Screw eligible employees have access to a comprehensive competitive package. Please visit our website at for more information.

Travel

0-5%

Requirements

Required Education and Experience

Must be 18 years or older.
High School Diploma/GED equivalent.
2 years of experience in customer service or similar experience.
2 years of experience using Excel and spreadsheet manipulation.

Preferred Education and Experience

Bachelors degree in business administration communications or a related field.
Proficient knowledge of customer service and standard office practices and procedures.
Familiarity with CRM software.
Experience with an ERP software preference with familiarity with MAPICS software.
Experience in training and mentoring team members.

It is impossible to list every requirement for or responsibility of any position. Similarly we cannot identify all the skills a position may require since job responsibilities and the Companys needs may change over time. Therefore the above job description is not comprehensive or exhaustive. The Company reserves the right to adjust add to or eliminate any aspect of the above description. The Company also retains the right to require all employees to undertake additional or different job responsibilities when necessary to meet business needs.

Salary Description

$60000- $75000

Required Experience:

Unclear Seniority

Full-timeDescriptionSummary/ObjectiveThe Customer Service Representative will respond to customer inquiries and resolve issues or complaints. This includes supporting RBS and RLM customers through understanding and interpreting product applications generating quote information product solutions and ...