Senior System Admin Information Technology
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Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Job Summary:
This role requires a seasoned professional with comprehensive experience in IT support and service management. The successful candidate will play a crucial role in ensuring seamless IT service delivery while managing critical IT infrastructure and support.
Key Responsibilities:
Service Management & Operations
- Assist in incident Problem and Service request management processes to ensure rapid resolution and minimize business impact
- Oversee service request fulfilment and maintain service level agreements (SLAs)
- Oversee comprehensive IT inventory management including hardware and software assets
- Manage employee onboarding/offboarding processes including account creation device provisioning and access setup
Technical Support & Infrastructure
- Provide expert-level resolution for complex laptop desktop and network connectivity issues
- Troubleshoot advanced hardware and software problems across diverse IT environments
- Manage and maintain Microsoft Active Directory infrastructure including user accounts groups and permissions
- Comprehensive knowledge of Mobile Device Management (MDM) solutions preferably SOTI
- Ensure IT network stability and resolve connectivity issues promptly
Required Skills and Experience:
- Experience with MDM solutions ITSM tools. Any experience Enterprise monitoring and management tools is value add
- Knowledge of cybersecurity principles and best practices
- Proven ability to analyze complex technical problems and implement effective solutions
- Strong skills in generating detailed performance reports and metrics analysis and generate comprehensive performance reports on IT service metrics
- Monitor IT service delivery processes for continuous improvement
- Extensive knowledge of ITSM tool
Good to Have:
- Deep expertise in Microsoft Active Directory administration and management
- Advanced troubleshooting skills for laptops desktops and network infrastructure
- Proficiency in IT service management tools and ticketing systems
- Strong understanding of ITIL frameworks and best practices
- Experience with inventory management systems and asset tracking
Educational Qualifications:
- Bachelors degree in information technology Computer Science or related field
- ITIL certification (Foundation) Microsoft certifications (Active Directory Office 365 etc.).
Location:Mumbai Corp Office
Akasa Air does not solicit or accept any form of payment from candidates or institutions during its recruitment process. Any such claims are fraudulent and should be disregarded.
Individuals engaging with unauthorized entities do so at their own risk. We encourage you to report any such incidents to for appropriate action.
Required Experience:
Senior IC
Key Skills
- Business Process
- Active Directory
- Customer Service
- Information Technology
- HIPAA
- Information Security
- Infrastructure
- Linux
- Project Management
- Nist
- Risk Assessments
- Procedures
- hardware
- Data Analysis
- Technical Support
