Customer Service Representative
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Job Location:
Tipton, CA - USA
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Cargills size and scale allows us to make a positive impact in the world. Our purpose is to nourish the world in a safe responsible and sustainable way.
Cargill is a family company providing food ingredients agricultural solutions and industrial products that are vital for living. We connect farmers with markets so they can prosper. We connect customers with ingredients so they can make meals people love. And we connect families with daily essentials from eggs to edible oils salt to skincare feed to alternative fuel. Our 160000 colleagues operating in 70 countries make essential products that touch billions of lives each day. Join us and reach your higher purpose at Cargill.
This position is in Cargills agricultural supply chain business. We sit at the heart of the supply chain partnering with farmers and customers to source make and deliver essential products.
Job Purpose and Impact
The Customer Solutions and Services Associate III will engage with customers and internal team members to ensure we providing outstanding customer service from contract entry through final payment for product this role you will coordinate customer account activities with the company highlight business opportunities for the customer to increase their profitability and be responsible for key compliance controls related to the customer contract and payment.
Key Accountabilities
- Maintain account information to accurately perform customer payment activities.
- Direct follow-up discussions with customers on contracting activities including past due balances and unconfirmed contracts.
- Problem solves customer complaints and payment issues ensuring timely resolution active engagement with customers and internal team members to prevent future issues.
- Perform outbound calls to customers creating awareness of new product initiatives following up on business transactions and highlighting opportunities for a better customer experience through digital platforms.
- Provide Cargills customers with direct customer service call support by answering basic market and risk management product questions customer specific account and contract related questions and supporting customer interactions with our digital platforms.
- Participate in customer planning meetings with our sales team in an effort to bring forward account management items and coordinate the customer follow through.
- Perform compliance and monitoring functions as the need arises related to payments and contracts
- Handle complex clerical administrative technical or customer support issues under minimal supervision while escalating only the most complex issues to appropriate staff.
- Other duties as assigned
#LI-Onsite
#LI-IF1
Qualifications
MINIMUM QUALIFICATIONS
- High school diploma secondary education level or equivalent
- Ability to maintain a positive attitude in challenging situations
- Ability to create unique solutions for complex problems
- Confirmed ability to timely accurately and consistently execute complex and detailed processes and procedures
- Minimum of 2 years of related work experience
PREFERRED QUALIFICATIONS
- Minimum of five years of related work experience
- Bachelors degree
Position Details
Location: Linden & Tipton IN
Schedule: 7:00am-4:00pm Monday to Friday
Posting type: Internal & External
Relocation assistance is not provided for this role
The business will not sponsor applicants for work visas for this position
At Cargill we put people first. As part of your overall rewards we offer a comprehensive benefit program including medical and/or other benefits dependent on the position offered and hours worked. Visit: learn more (subject to certain collective bargaining agreements for Union positions).
Equal Opportunity Employer including Disability/Vet.
Required Experience:
Unclear Seniority
Key Skills
- Typing
- Data Entry
- Customer Service
- Basic Math
- Computer Skills
- Windows
- Banking
- Upselling
- Pricing
- Sanitation
- Cash Handling
- Stocking
About Company
Cargill, Incorporated is an American privately held global corporation based in Minnetonka, Minnesota, and incorporated in Wilmington, Delaware. Founded in 1865, it is the largest privately held corporation in the United States in terms of revenue.
