Associate Technical Services Engineer
Associate Technical Services Engineer
Posted on :
03-10-2025
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1 Vacancy
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Job Description
SoftPro is the nations leading provider of real estate closing and title insurance software. A division of Fidelity National Financial (NYSE: FNF) SoftPros technology solutions are used in thousands of law firms and title companies throughout the country and are an essential part of residential and commercial Real Estate transactions.
SoftPro offers comprehensive health benefit offerings (medical dental vision disability etc.) 401k and Employee Stock Purchase Plans with company matching as well as generous paid vacation time and paid parental leave. We have positions that are eligible to be 100% remote. Employees who live near our Raleigh NC Headquarters can choose to work a hybrid (office/home) schedule.
SoftPro has received national recognition for our excellent customer service and products and we were recently recognized as a 2025 Best Places to Work by the Triangle Business Journal! SoftPro has won this prestigious award 13 times since 2012!
What are we looking for
SoftPro is seeking an Associate Technical Services Engineerto join their awesome Technical Services Team. This position can be remote or work in a hybrid role in the Raleigh NC office The ideal candidate will have a great attitude and feel comfortable working in a dynamic and fast-paced team environment. The hours for this salaried position are generally Monday - Friday 8AM 5PM Local time with occasional late nights and weekends.
About SoftPro FNF Technical Services
Mission Statement
We deliver secure reliable and innovative IT solutions that power the core applications and infrastructure of our organization. By ensuring stability scalability and exceptional user support we enable 15000 employees to serve customers with confidence. Through collaboration continuous improvement and a passion for excellence we safeguard the systems that drive real estate transactions and fuel our companys success.
What will I do as an Associate Technical Services Engineer
In this position you will be responsible for providing advanced technical assistance to SoftPros largest customer and over 15000 system users which entails the following primary responsibilities:
SoftPro offers comprehensive health benefit offerings (medical dental vision disability etc.) 401k and Employee Stock Purchase Plans with company matching as well as generous paid vacation time and paid parental leave. We have positions that are eligible to be 100% remote. Employees who live near our Raleigh NC Headquarters can choose to work a hybrid (office/home) schedule.
SoftPro has received national recognition for our excellent customer service and products and we were recently recognized as a 2025 Best Places to Work by the Triangle Business Journal! SoftPro has won this prestigious award 13 times since 2012!
What are we looking for
SoftPro is seeking an Associate Technical Services Engineerto join their awesome Technical Services Team. This position can be remote or work in a hybrid role in the Raleigh NC office The ideal candidate will have a great attitude and feel comfortable working in a dynamic and fast-paced team environment. The hours for this salaried position are generally Monday - Friday 8AM 5PM Local time with occasional late nights and weekends.
About SoftPro FNF Technical Services
Mission Statement
We deliver secure reliable and innovative IT solutions that power the core applications and infrastructure of our organization. By ensuring stability scalability and exceptional user support we enable 15000 employees to serve customers with confidence. Through collaboration continuous improvement and a passion for excellence we safeguard the systems that drive real estate transactions and fuel our companys success.
What will I do as an Associate Technical Services Engineer
In this position you will be responsible for providing advanced technical assistance to SoftPros largest customer and over 15000 system users which entails the following primary responsibilities:
- Coordinate with various team members to set up manage support and deploy a wide range of application components.
- Provide outstanding systems support utilizing your technical & personal skills.
- Manage escalation requests from inception to closure.
- Perform capacity reviews of our Select platforms.
- Leveraging scripting / automation to reduce downtime and manage day-to-day tasks.
- Perform various tasks including product upgrades of our key Select platforms.
- Participate in the development & monitoring of operational systems to include infrastructure and applications.
- Aid in the support evolution & direction for applications & systems.
- Assist in triaging major production incidents.
- Develop and write T-SQL and SPLUNK statements to troubleshoot issues.
- Deliver timely high-quality support by managing and resolving user requests through the ServiceNow ticketing system.
- Consistently provide the highest possible levels of customer service to all customers.
- Accurately document all customer incidents resolution steps and gather feedback in incident management software (Service Now).
- Plan & Implement changes according to Change Management Protocol in Service Now.
- Ability to handle several concurrent priorities and manage time effectively.
- Use of tools such as 24x7 AppInsights Azure Portal and SPLUNK.
- Escalate software issues (configuration / performance / bugs) to cross functional teams.
- Maintain knowledge of current and emerging computing technologies.
- Create and update precise documentation for team processes.
- High attention to detail and time-management skills.
- Participate in a scheduled 24x7 on call rotation.
What do I need to be successful as an Associate Technical Services Engineer at SoftPro
Required Skills
Required Skills
- Experience with the latest versions of MS Windows Desktop and Server OS.
- Experience with the latest versions of SQL Server Citrix Office 365/Teams/OneNote/SharePoint
- Strong problem solving troubleshooting analysis and testing skills.
- The ability to multitask and manage priorities effectively and independently in occasionally stressful situations.
- Experience in building implementing and monitoring server operations.
- Must exhibit a high level of organization logical & analytical thinking as well as attention to detail.
- Operational Support & deployment responsibilities including (but not limited to):
- Resolving escalations from internal teams
- Code deployments
- Monitoring & alerting
- Documentation of current environments infrastructure & application configurations / relationships / playbooks
- Work effectively in a team environment contributing to the overall growth of the entire team while maintaining the ability to work independently.
- Demonstrate attention to detail exhibit concise written and verbal communication skills have strong organizational skills.
- Excellent communication documentation organization and interpersonal skills.
- Experience supporting and availability to perform in an on-call rotation and support organization with 24x7x365 systems & production operations.
Desired Skills
- Application promotion platform management experience.
- Audit & Compliance experience.
- PowerShell / automation scripting within Microsoft environments.
- SQL and SPLUNK scripting
- Educational Requirements
- Bachelors degree or 5 years related experience and/or training or an equivalent combination of education and experience.
Join us and live our Core Values
Deliver AMAZING Customer Service Be an AWESOME Teammate Adopt a Sense of Urgency Innovate to be Efficient Produce Quality Work Take Initiative Go the Extra Mile.
EQUAL OPPORTUNITY POLICY
FNF its affiliates and subsidiaries is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion sex age disability protected veteran status national origin sexual orientation gender identity or expression (including transgender status) genetic information or any other characteristic protected by applicable law.
Deliver AMAZING Customer Service Be an AWESOME Teammate Adopt a Sense of Urgency Innovate to be Efficient Produce Quality Work Take Initiative Go the Extra Mile.
EQUAL OPPORTUNITY POLICY
FNF its affiliates and subsidiaries is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion sex age disability protected veteran status national origin sexual orientation gender identity or expression (including transgender status) genetic information or any other characteristic protected by applicable law.
Required Experience:
IC
Employment Type
Full Time
Key Skills
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