Chart Correction Specialist I
Chart Correction Specialist I
Posted on :
03-10-2025
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1 Vacancy
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Job Description
Site: Mass General Brigham Incorporated
Data integrity in the EHR is fundamental to excellent clinical care. As part of Enterprise Health Information Management the Chart Correction Unit is responsible for ensuring an accurate and complete clinical record. The Chart Correction Unit advises clinicians providers and staff on how to make appropriate corrections or amendments within the EHR. The team assists patients with HIPAA amendment requests.
The team works closely with the technical support to problem solve and find the appropriate correction path to ensure the integrity of the EHR. Under the general direction Chart Correction Manager this position is responsible for end-to-end completion of corrections across multiple systems and within the paper record if applicable. The Chart Correction Specialist I investigates assigned incorrect information and incidents and performs the subsequent chart corrections. Additional tasks include collaborating with clinicians and end users on chart corrections.
The Chart Correction Specialist I is part of an ongoing response team responsible for responding to critical incidents during off hours to ensure that clinical errors are handled efficiently.
What Youll Do
Investigates incorrect documentation issues identified by end users within entity and enterprise clinical systems.
Identifies root cause and resolves the issue to maintain a complete and correct legal health record for each patient. These may include issues such as: removing or retracting notes moving data for visits booked on the wrong patient correcting wrong information in the medical record or correcting multiple patients information in one record.
Independently decides on strategy to resolve for critical registration and documentation errors impacting patient safety. Leads clinicians ancillary & clinical departments through the necessary actions that must be taken to correct errors.
Supports end users at the elbow over the phone and online. Meticulously tracks progress on issues and communicate with management and end users to allow all collaborators to understand where their items are on the path to resolution.
Identify the root cause for problems and appropriately engage other teams to bring swift resolution.
Serves as an expert on the Mass General Brigham Epic application. Has a deep understanding of the application build and can explain to end users in a way that is easy to understand.
Masters understanding of data flow between the EHR various repositories and ancillary systems. Attain a general understanding and of site level information systems both active and historical (legacy).
Responds quickly to urgent requests including wrong registrations on patients admitted or in the emergency department at any Mass General Brigham entity on a 24/7 basis. Advises multiple collaborators (clinicians support staff IS) as to the appropriate actions to take to quickly resolve data quality issues and minimize the impact to patient safety using a rapid response methodology.
Frequently communicates with end users throughout the chart correction process using e-mail telephone in-basket messaging and Service Now updates. Ensures end users have understand process and what is required of them to resolve issues.
Participates in correction of large-scale system errors due to system conversions build issues and clinical system bugs.
Guides patients through the amendment request process. Coordinates the request to amend the clinical information in a patients medical record in accordance with federal (HIPAA) guidelines. Coordinates with Mass General Brigham entities on multi-site corrections to facilitate a seamless (one patient one record) patient experience. Makes addendums in the electronic record while communicating with all departments affected.
Collaborates with technology team to make improvements and enhancements to the chart correction process in the EHR. Assists the technical team members in preparing detailed specifications and proposals for modifying the existing system when the solutions follow clear precedence. Works with the EMPI and technical teams to review test and implement new functionality for the EHR.
Coordinates with EMPI Operations Team or Site Data Integrity specialists when a duplicate medical record or deactivate is identified or created during a chart correction.
Engage patients to verify clinical and demographic information to assist in record integrity corrections. Updates and validates patients demographic information in Epic in compliance with department policies.Remote399 Revolution Drive40RegularDay (United States of America)Mass General Brigham Incorporated is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religious creed national origin sex age gender identity disability sexual orientation military service genetic information and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process to perform essential job functions and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973 the Vietnam Veterans Readjustment Act of 1974 and Title I of the Americans with Disabilities Act of 1990 applicants who require accommodation in the job application process may contact Human Resources at .
Mass General Brigham relies on a wide range of professionals including doctors nurses business people tech experts researchers and systems analysts to advance our mission. As a not-for-profit we support patient care research teaching and community service striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.
Job Summary
The OpportunityData integrity in the EHR is fundamental to excellent clinical care. As part of Enterprise Health Information Management the Chart Correction Unit is responsible for ensuring an accurate and complete clinical record. The Chart Correction Unit advises clinicians providers and staff on how to make appropriate corrections or amendments within the EHR. The team assists patients with HIPAA amendment requests.
The team works closely with the technical support to problem solve and find the appropriate correction path to ensure the integrity of the EHR. Under the general direction Chart Correction Manager this position is responsible for end-to-end completion of corrections across multiple systems and within the paper record if applicable. The Chart Correction Specialist I investigates assigned incorrect information and incidents and performs the subsequent chart corrections. Additional tasks include collaborating with clinicians and end users on chart corrections.
The Chart Correction Specialist I is part of an ongoing response team responsible for responding to critical incidents during off hours to ensure that clinical errors are handled efficiently.
What Youll Do
Investigates incorrect documentation issues identified by end users within entity and enterprise clinical systems.
Identifies root cause and resolves the issue to maintain a complete and correct legal health record for each patient. These may include issues such as: removing or retracting notes moving data for visits booked on the wrong patient correcting wrong information in the medical record or correcting multiple patients information in one record.
Independently decides on strategy to resolve for critical registration and documentation errors impacting patient safety. Leads clinicians ancillary & clinical departments through the necessary actions that must be taken to correct errors.
Supports end users at the elbow over the phone and online. Meticulously tracks progress on issues and communicate with management and end users to allow all collaborators to understand where their items are on the path to resolution.
Identify the root cause for problems and appropriately engage other teams to bring swift resolution.
Serves as an expert on the Mass General Brigham Epic application. Has a deep understanding of the application build and can explain to end users in a way that is easy to understand.
Masters understanding of data flow between the EHR various repositories and ancillary systems. Attain a general understanding and of site level information systems both active and historical (legacy).
Responds quickly to urgent requests including wrong registrations on patients admitted or in the emergency department at any Mass General Brigham entity on a 24/7 basis. Advises multiple collaborators (clinicians support staff IS) as to the appropriate actions to take to quickly resolve data quality issues and minimize the impact to patient safety using a rapid response methodology.
Frequently communicates with end users throughout the chart correction process using e-mail telephone in-basket messaging and Service Now updates. Ensures end users have understand process and what is required of them to resolve issues.
Participates in correction of large-scale system errors due to system conversions build issues and clinical system bugs.
Guides patients through the amendment request process. Coordinates the request to amend the clinical information in a patients medical record in accordance with federal (HIPAA) guidelines. Coordinates with Mass General Brigham entities on multi-site corrections to facilitate a seamless (one patient one record) patient experience. Makes addendums in the electronic record while communicating with all departments affected.
Collaborates with technology team to make improvements and enhancements to the chart correction process in the EHR. Assists the technical team members in preparing detailed specifications and proposals for modifying the existing system when the solutions follow clear precedence. Works with the EMPI and technical teams to review test and implement new functionality for the EHR.
Coordinates with EMPI Operations Team or Site Data Integrity specialists when a duplicate medical record or deactivate is identified or created during a chart correction.
Engage patients to verify clinical and demographic information to assist in record integrity corrections. Updates and validates patients demographic information in Epic in compliance with department policies.
Qualifications
- Associates degree in healthcare or related field required. Bachelors degree preferred.
- Experience can be accepted in lieu of a degree
- 2 years experience in a Health Care setting required acute hospital experience preferred.
- Demonstrated knowledge of Microsoft Office suite of applications including MS Access.
- Knowledge of electronic health record required.
- Epic knowledge preferred.
Skills For Success
- Exceptional interpersonal skills to effectively communicate with cross functional teams including staff at all levels of the organization
- Ability to successfully negotiate and collaborate with others of different skill sets backgrounds an levels within and external to the organization
- Collaborate with senior level clinicians and leaders in order to effectively complete tasks Strong problem solving and negotiation skills
- Requires minimal direction from leadership and possesses the ability to learn quickly Desire to continually learn new and complex tasks
- Ability to Self-motivated and handles competing priorities in conjunction with developing/meeting individual goals. Excels in time critical situations high stress fast paced environment.
- Flexible versatile adaptable and works well within a complex multi-site environment
- Ability to be on call 24/7 to address time sensitive high stakes situations.
Additional Job Details (if applicable)
Working Model
- Schedule : M-F 8-4:30 EST hours
- After 6 months into the role a required 24/7 on-call schedule will occur every 6 weeks
- Remote work requires stable secure quiet compliant free from others work station and MGB equipment with Teams Video reliable internet required
- Ability to be on call 24/7 to address time sensitive high stakes situations
- Video interviews required during consideration process
Remote Type
Work Location
Scheduled Weekly Hours
Employee Type
Work Shift
Pay Range
$19.42 - $27.74/HourlyGrade
3EEO Statement:
Mass General Brigham Competency Framework
At Mass General Brigham our competency framework defines what effective leadership looks like by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance make hiring decisions identify development needs mobilize employees across our system and establish a strong talent pipeline.
Required Experience:
IC
Employment Type
Full-Time
Key Skills
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