ReceptionistCare Navigator
ReceptionistCare Navigator
Posted on :
03-10-2025
Employer Active
1 Vacancy
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Share
Send me jobs like this
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Job Description
Grove Surgery in Thetfordhas a fantastic opportunity for a receptionist to join our team on afull time basis for 37.5 hours per week days and times to be discussed at interview.
In this essential front-line role at the practice receptionists help patients to access the right services assist with keeping health records accurate and up-to-date and ensure that appointment bookings are well-managed.
The main responsibilities of the role include:
- Greeting and directing all patients;
- Making appointments and giving out appointment cards where required;
- Accepting issuing and handing out prescriptions letters completed forms specimen bottles etc.;
- Dealing with requests for information and managing problems and complaints;
- Advising patients of practice procedures;
- Registering new patients;
- Answering the telephone promptly.
About the Candidate
We are looking for areceptionist to join our busy practiceteam and help make a positive impact on our local community.We would welcome applications from organised adaptable and friendly individuals who are keen to help us provide high levels of customer service and have the following attributes:
- Excellent communication skills with a clear and polite telephone manner;
- Ability to work in a polite confidential and discreet manner respecting patients at all times;
- Experience of working with the general public being sensitive and empathic in distressing situations;
- Confidence to work as part of a team and ability to think on your feet;
- Strong IT and administration skills;
- Previous medical or healthcare receptionist experience is desirable.
Some flexibility is required as you will sometimes need to work additional or alternative hours to cover for colleagues.
About Us
We are a friendly energetic team who love to have fun and we make each other laugh every day our dynamic surgery delivers excellent care to our patients and provides a positive and supportive working environment.
Grove Surgery has a list size of 13000 patients andare a teaching practice supporting the training of nursing associates physician associates medical students and GP registrars.
We have a dedicated research unit and are leading the way in Norfolk for research. There may be an opportunity to work in dual locations between the research unit and surgery.
We have an exceptional multi-disciplinary team including nurses HCAs a social prescriber a care-coordinator paramedics physician associates a clinical pharmacist and pharmacy technician who work alongside our GPs to ensure our patients receive the best care available.
Disclosure and Barring Service Check
Please note this post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Employment Type
Hourly
Key Skills
Report This Job
Disclaimer: Drjobpro.com is only a platform that connects job seekers and employers. Applicants are advised to conduct their own independent research into the credentials of the prospective employer.We always make certain that our clients do not endorse any request for money payments, thus we advise against sharing any personal or bank-related information with any third party. If you suspect fraud or malpractice, please contact us via contact us page.
