2-3 months contract with a Local Authority
Job Summary:
Slough Borough Council is seeking an experienced and resilient Complex Needs Navigator to work within the Rough Sleeping Team.
The postholder will support a small cohort of ex-rough sleepers with complex and multiple needs providing intensive person-centred support to help them access services stabilise their circumstances and move towards sustainable accommodation and independence.
This role requires someone confident working in challenging environments able to build trust with highly vulnerable individuals and skilled in navigating multi-agency pathways.
The Navigator will advocate for clients break down barriers to engagement act as a central point of coordination and promote improved health wellbeing and long-term stability.
Key Duties/Accountabilities (Sample):
Deliver a holistic outcomes-focused service for individuals with complex needs utilising creative professional and person-centred approaches.
Build trusting relationships with ex/rough sleepers to motivate positive change and reduce reliance on a street-based lifestyle.
Identify risks vulnerabilities and support needs including substance misuse alcohol dependence mental health offending anti-social behaviour and exploitation.
Coordinate and facilitate multi-agency working enabling effective pathways and support plans.
Support clients to develop life skills sustain accommodation improve health and move toward employment or volunteering.
Provide advocacy and actively remove barriers preventing access to essential services.
Link clients with relevant services such as mental health teams drug and alcohol support healthcare and community resources.
Support outreach activities including early-morning and late-evening shifts as required.
Contribute to the delivery of night shelter operations SWEP night counts and other homelessness-related initiatives.
Maintain accurate records case notes and reports in line with GDPR and council policies.
Participate in internal reviews case conferences and multi-agency problem-solving meetings.
Ensure compliance with lone working procedures safeguarding requirements and health and safety standards.
Skills/Experience:
Experience supporting ex/rough sleepers or individuals with highly complex and multiple needs.
Background in outreach homelessness services tenancy sustainment mental health or drug/alcohol services.
Strong understanding of homelessness legislation health and social care frameworks welfare benefits and immigration considerations.
Experience in person-centred support planning case management and accurate record keeping.
Ability to engage individuals who are reluctant or ambivalent about accessing services.
Proven multi-agency working experience and effective problem-solving skills.
Excellent communication interpersonal and motivational skills.
Ability to manage challenging behaviour and maintain professional boundaries.
Skilled in working independently and under pressure with resilience and emotional stability.
IT literate with experience using Microsoft Office and case-management systems.
Knowledge of safeguarding procedures for adults and children.
Full driving licence and ability to use own vehicle for business use (essential for outreach).
Additional Information:
The closing date: 14/12/2025 @11:00.
Client: Slough Borough Council.
Location: Observatory House.
Hours: 37 per week.
Working Pattern: Primarily 09:0017:30 but must support outreach shifts (06:0014:00 / 17:0001:00).
Driving required: Yes ability to use personal vehicle for business use.
On-site working: Required.
Experience supporting ex/rough sleepers or individuals with highly complex and multiple needs. Background in outreach homelessness services tenancy sustainment mental health or drug/alcohol services. Strong understanding of homelessness legislation health and social care frameworks welfare benefits and immigration considerations. Experience in person-centred support planning case management and accurate record keeping. Ability to engage individuals who are reluctant or ambivalent about accessing services. Proven multi-agency working experience and effective problem-solving skills. Excellent communication interpersonal and motivational skills. Ability to manage challenging behaviour and maintain professional boundaries. Skilled in working independently and under pressure with resilience and emotional stability. IT literate with experience using Microsoft Office and case-management systems. Knowledge of safeguarding procedures for adults and children. Full driving licence and ability to use own vehicle for business use (essential for outreach).
Social Work England registration and Social Work qualification.
Job Location:
Monthly Salary:
Experience Required:
Posted on:
12 hours ago
Vacancies:
1 Vacancy
