Care CoordinatorCare Navigator
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Job Location:
Hertfordshire - UK
Monthly Salary:
Not Disclosed
Posted on:
22 hours ago
Vacancies:
1 Vacancy
Job Summary
An exciting opportunity has arisen for a full-time care navigator here at Newport Surgery.
In this essential front-line position the role is responsible for ensuring that appointment bookings are well-managed a safe high-quality service is delivered to our patients patient queries are answered and administration work is completed to a high standard.
The successful applicant will have an excellent telephone manner be a team player and have the ability to work under pressure and problem solve.
The successful candidate must be flexible to be able to work extra hours to support colleagues sickness and holiday absence.
About the Candidate
To be considered for this position below is the minimum requirements a candidate must meet:
Skills and knowledge:
- Excellent communication skills (verbal and written)
- Strong organisational and time-management skills
- Ability to work under pressure and manage competing priorities
- Basic IT proficiency (Microsoft Office clinical systems like EMIS or SystmOne)
- Understanding of confidentiality and data protection (GDPR)
- Ability to follow protocols and procedures accurately
Experience:
- Previous experience in a customer-facing role
- Handling telephone enquiries and providing clear information
- Working as part of a team in a busy environment
Personal attributes:
- Professional polite and empathetic manner
- Reliability and punctuality
- Ability to remain calm and courteous under pressure
- Attention to detail
Skills and knowledge:
- Knowledge of NHS systems and processes
- Familiarity with medical terminology
- Ability to use clinical software (EMIS SystmOne Docman)
- Understanding of appointment booking and triage processes
Experience:
- Previous experience in a GP surgery or healthcare setting
- Experience with electronic prescription services
- Handling sensitive or confidential information in a professional manner
Personal attributes:
- Flexible and adaptable to change
- Proactive in problem-solving
- Commitment to continuous learning and development
About Us
- NHS pension scheme
- Health service discounts
- Annual leave:minimum 35 days FTE to include bank holidays
Disclosure and Barring Service Check
Please note this post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Required Experience:
IC
Key Skills
- Senior Care
- Hoyer Lift
- Medical office experience
- Dementia Care
- Home Care
- Nursing
- Alzheimers Care
- Administrative Experience
- Meal Preparation
- Medication Administration
- Memory Care
- Tube Feeding
About Company
NHS General Practitioner GP Medical Centre | Cavendish Health Centre | Marylebone, Central London, England
