The Knares Medical Practicehas an opportunity for an enthusiastic and proactive receptionist/care navigator to join our team on a part-time basis for 15-20 hours per week on variable days.
The receptionist plays a pivotal role in the experience of patients at our practicehelping them to access the right services and dealing with their queries face-to-face online and by telephone.
The main responsibilities of the role include:
- Greeting and directing all patients.
- Making appointments.
- Answering queries and complaints from patients and outside agencies signposting to the appropriate staff member as appropriate.
- Accepting issuing and handing out prescriptions letters completed forms specimen bottles etc.
- Advising patients of practice procedures.
- Registering new patients.
- Accurately maintaining patient database and records photocopying filing and scanning.
General practice is a challenging environment that requires a calm and caring approach with the ability to work under pressure. The ideal candidate will be a highly motivated team player who has customer service/patient experience offers excellent communication skills and has the following attributes:
- Ability to work in a polite confidential and discreet manner respecting patients and colleagues at all times.
- Experience of working with the general public being sensitive and empathic in distressing situations.
- Ability to work as part of a team.
- Strong IT and administration skills with a high level of accuracy and attention to detail.
- Previous medical or healthcare receptionist experience is desirable.
Some flexibility is required as you will sometimes need to work additional or alternative hours to cover for colleagues.All applicants should ensure that they live within reasonable commuting distance.
We are a friendly and well-established GP practice based in West Basildon serving a patient population of around 8000. The practice is run by two dedicated GP Partners and supported by a strong multidisciplinary team.
Our clinical team includes GPs Practice Nurses Healthcare Assistants a Phlebotomist a Pharmacist GP assistant and Care Coordinators all working together to provide high-quality care for our patients. We pride ourselves on a collaborative approach ensuring patients have access to the right care from the right professional at the right time.
Behind the scenes we are supported by a robust and efficient administration and reception team who play a key role in keeping the practice running smoothly and ensuring an excellent patient experience.
As a practice we value teamwork patient-centred care and continuous improvement. We offer a supportive environment for both staff and patients and are proud of the strong relationships we have built within our community
We offer free parking.
Disclosure and Barring Service Check
Please note this post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
The Knares Medical Practicehas an opportunity for an enthusiastic and proactive receptionist/care navigator to join our team on a part-time basis for 15-20 hours per week on variable days.The receptionist plays a pivotal role in the experience of patients at our practicehelping them to access the ri...
The Knares Medical Practicehas an opportunity for an enthusiastic and proactive receptionist/care navigator to join our team on a part-time basis for 15-20 hours per week on variable days.
The receptionist plays a pivotal role in the experience of patients at our practicehelping them to access the right services and dealing with their queries face-to-face online and by telephone.
The main responsibilities of the role include:
- Greeting and directing all patients.
- Making appointments.
- Answering queries and complaints from patients and outside agencies signposting to the appropriate staff member as appropriate.
- Accepting issuing and handing out prescriptions letters completed forms specimen bottles etc.
- Advising patients of practice procedures.
- Registering new patients.
- Accurately maintaining patient database and records photocopying filing and scanning.
General practice is a challenging environment that requires a calm and caring approach with the ability to work under pressure. The ideal candidate will be a highly motivated team player who has customer service/patient experience offers excellent communication skills and has the following attributes:
- Ability to work in a polite confidential and discreet manner respecting patients and colleagues at all times.
- Experience of working with the general public being sensitive and empathic in distressing situations.
- Ability to work as part of a team.
- Strong IT and administration skills with a high level of accuracy and attention to detail.
- Previous medical or healthcare receptionist experience is desirable.
Some flexibility is required as you will sometimes need to work additional or alternative hours to cover for colleagues.All applicants should ensure that they live within reasonable commuting distance.
We are a friendly and well-established GP practice based in West Basildon serving a patient population of around 8000. The practice is run by two dedicated GP Partners and supported by a strong multidisciplinary team.
Our clinical team includes GPs Practice Nurses Healthcare Assistants a Phlebotomist a Pharmacist GP assistant and Care Coordinators all working together to provide high-quality care for our patients. We pride ourselves on a collaborative approach ensuring patients have access to the right care from the right professional at the right time.
Behind the scenes we are supported by a robust and efficient administration and reception team who play a key role in keeping the practice running smoothly and ensuring an excellent patient experience.
As a practice we value teamwork patient-centred care and continuous improvement. We offer a supportive environment for both staff and patients and are proud of the strong relationships we have built within our community
We offer free parking.
Disclosure and Barring Service Check
Please note this post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
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