Learning Community & Engagement Partner

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud the AI-powered Experience Orchestration platform organizations can accelerate growth by delivering empathetic personalized experiences at scale to drive customer loyalty workforce engagement efficiency and operational improvements.

We employ more than 6000 people across the globe who embrace empathy and cultivate collaboration to succeed. And while we offer great benefits and perks like larger tech companies our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.

Job Title: Learning Community & Engagement Partner

Location: Budapest Hungary

Department: HR - Talent Development

Reports To: Director of Learning & Enablement

Overview

As a Learning Community & Engagement Partner youll have the opportunity to shape how employees experience growth and development at Genesys. This is a highly visible international-facing role where your work will directly influence how people discover connect with and engage in learning. Youll champion Upward our learning and development brand while also designing and orchestrating structured engagement plans and campaigns that bring consistency visibility and clarity to our programs. By sparking curiosity and amplifying employee voices youll foster grassroots learning communities that make development a natural meaningful part of everyday work.

With a tech-forward mindset including exploration of emerging tools and AI youll scale social and peer-to-peer learning spotlight employee stories and activate regional champions who bring learning to life across geographies and functions. Your efforts will inspire employees to see learning not just as skill-building but as a shared journey that strengthens connection and belonging at Genesys.

Key Responsibilities

Learning Engagement & Adoption

• Build and manage a Learning Engagement & Community Plan that defines how learners are engaged through Employee Resource Groups regional forums business unit newsletters and keeping channel use consistent and easy to navigate.
• Lead the creation and orchestration of an Editorial Calendar in partnership with internal/external communications Global Brand and Talent Development program owners that amplifies the Upward brand through integrated narratives and campaigns.
• Partner with program owners on launch plans and employee engagement channels that turn interest into participation and adoption.
• Design and maintain core assets that make it easy for employees and internal stakeholders to understand and access learning & development resources and programs across all career moments.

Social Learning & Community

• Design and promote social learning opportunities (communities of practice learning circles showcases) that connect people around shared skills and goals.
• Equip learning champions (i.e. regional partners functional partners Employee Resource Groups etc) with playbooks starter kits and facilitation guides to grow self-sustaining grassroots communities.
• Lead engagement initiatives that connect employees through shared learning experiences across regions.

Measurement & Insights

• Define success metrics for engagement (e.g. awareness reach participation repeat engagement completion sentiment community health).
• Build feedback loops and analyze data to refine content channels and community tactics and make recommendations.

What Youll Bring

• 5 years of experience in learning enablement employee engagement or a related field; or equivalent experience that demonstrates capability.
• Proven ability to design and implement strategies that drive engagement with learning.
• Experience building social learning programs communities of practice or employee engagement networks.
• Strong project management skills with the ability to balance strategic vision and hands-on execution.
• Exceptional facilitation and presentation skills with confidence in speaking to large and diverse groups across regions.
• Fluency in English with clear audience-aware writing and storytelling; additional languages a plus.
• Ability to operate confidently in a global matrixed environment.
• Tech-forward mindset with curiosity and confidence in using emerging technologies including AI to enhance engagement and scale support.

What Sets You Apart

• Experience as a brand ambassador or advocate with a strong ability to represent and amplify organizational initiatives and able to translate programs into simple compelling narratives.
• Experience coordinating an editorial calendar across multiple stakeholder groups and regions.
• Background in corporate communications adult learning and community-led growth in enterprise settings.
• Experience with Workday Learning or other learning platforms.

How Youll Know Youre Succeeding (first 12 months)

• Enable: Youve developed a plan for a Learning Engagement & Community Plan that defines how learners are engaged through Employee Resource Groups regional forums business unit newsletters etc Most importantly this plan is socialized with key stakeholders leaders are bought in and the Talent Development team is actively engaging with you on it.
• Activate: Grassroots champions in priority regions/functions actively run at least one recurring peer-learning format with steady attendance.
• Create: Youve created a cohesive editorial calendar of narratives and campaigns that consistently elevates Upward improving discovery and repeat participation.
• Analyze: Youve established a simple engagement dashboard and use insights to iterate campaigns and community programming.

If a Genesys employee referred you please use the link they sent you to apply.

About Genesys:

Genesys empowers more than 8000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core Genesys Cloud is the AI-Powered Experience Orchestration platform that connects people systems data and AI across the enterprise. As a result organizations can drive customer loyalty growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more visit.

Reasonable Accommodations:

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