Salesforce Support Engineer
Salesforce Support Engineer
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Job Description
Software the fuel for mobility
We bring bold digital visions to life. So were on the lookout for more curious and creative engineers who want to create change one line of high-quality code at a time. Our transformation isnt for everyone but if youre excited about solving the leading-edge technological challenges facing the auto industry then lets talk about your next move.
Lets introduce ourselves
As a Salesforce Support Engineer you will drive digital innovation by leading critical technology initiatives with global teams. Youll design and implement solutions that impact millions of users worldwide supporting Volvos vision for autonomous electric and connected vehicles.
What youll do
Key Responsibilities
Technical Leadership & Development
- Lead development and implementation using Salesforce Platform Administration ServiceNow and Incident Management.
- Design build and maintain scalable solutions supporting global operations.
- Collaborate with APEC stakeholders across product management and engineering teams.
- Manage user onboarding and offboarding processes in Salesforce including account creation role assignment permission management and timely deactivation to ensure secure and efficient platform access.
Cross-Functional Collaboration
- Partner with international teams using Microsoft Teams Slack SharePoint and Azure DevOps
- Participate actively in Agile processes and sprint planning
- Create and maintain comprehensive technical documentation across regions
- Support 24/7 operations through on-call rotations and incident management
Innovation & Continuous Improvement
- Research and evaluate emerging technologies to enhance platform capabilities
- Contribute to roadmap planning and architecture decisions
- Mentor junior team members and foster knowledge sharing initiatives
What youll bring
Required Qualifications
Professional Experience
- 5 years of hands-on experience in software development system administration or related fields
- Deep expertise in Salesforce Platform Administration ServiceNow and Incident Management with proven implementation success
- Experience collaborating effectively with global teams across multiple time zones
- Industry knowledge in automotive manufacturing or enterprise software (preferred)
Technical Skills
- Advanced proficiency in Salesforce Platform Administration ServiceNow and Incident Management
- Strong understanding of cloud platforms DevOps practices and CI/CD pipelines
- Experience with enterprise integration patterns and microservices architecture
- Proficiency in database design and optimization using SQL and NoSQL technologies
Essential Skills
- Analytical thinking and problem-solving capabilities
- Clear communication and documentation best practices
- Professional email etiquette and presentation skills
- Strong teamwork and collaboration abilities
- Excellent verbal and written communication skills with ability to explain complex technical concepts
- Adaptability in multicultural globally distributed team environments
Additional Requirements
- Business-level English fluency
- Flexibility to collaborate across APEC time zones
Volvo Cars. For Life.
For nearly a century Volvo Cars has empowered people to move freely in a personal sustainable and safe way. Today we are driving bold advancements in electrification sustainability and automotive safety. To realise our ambitious vision we are seeking innovative minds who are ready to tackle the challenges of tomorrow today.
In our company we believe extraordinary things are achieved by ordinary people with the drive to make a difference.
Employment Type
Full Time
