Renewal Manager
Renewal Manager
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Job Description
Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud the AI-powered Experience Orchestration platform organizations can accelerate growth by delivering empathetic personalized experiences at scale to drive customer loyalty workforce engagement efficiency and operational improvements.
We employ more than 6000 people across the globe who embrace empathy and cultivate collaboration to succeed. And while we offer great benefits and perks like larger tech companies our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.
Position Purpose
This position will work to enable execution on the Genesys mission to power the worlds best customer experiences. The Renewal Manager is responsible to secure and grow recurring revenue and bookings for existing customers by applying Genesys best practices for recurring revenue management.
Key Responsibility
The Renewal Manager is responsible to obtain Renewal Orders prior to expiration of the current coverage period for all recurring revenue across cloud on-premise subscription etc. This Customer/Partner-facing specialization focuses on renewing contracts by applying Genesys best practices for recurring revenue management.
Responsibilities / Job Duties
In this role the primary responsibilities will include (but are not limited to) all the responsibilities / job duties of Renewal Manager and:
- Exceed quarterly and annual budgets and drive net new revenue growth in region.
- For in quarter and next quarter renewals understand current risk key stake holders potential for platform migration account activity including license deals in process and opportunity for expansion or revenue growth.
- Articulate and sell value around Customer Success offerings and identify upsell opportunities for incremental growth through adoption of add-on service elements throughout the customer lifecycle (i.e. upsell) in accordance with the Customer / Partner Success Plan.
- Contribute to the design of renewal processes best practices and methodologies.
- Demonstrate knowledge of and participate in special programs (e.g. Compliance Reclamations
- Migrations and Platform Evolution).
- Participate in special projects and serve as a Subject Matter Expert to their team.
- Serve as a coach / mentor to Associate Renewal Managers.
If a Genesys employee referred you please use the link they sent you to apply.
About Genesys:
Genesys empowers more than 8000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core Genesys Cloud is the AI-Powered Experience Orchestration platform that connects people systems data and AI across the enterprise. As a result organizations can drive customer loyalty growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more visit.
Reasonable Accommodations:
If you require a reasonable accommodation to complete any part of the application process or are limited in your ability to access or use this online application and need an alternative method for applying you or someone you know may contact us at .
You can expect a response within 2448 hours. To help us provide the best support click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions please include them in your email.
This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodationsuch as application follow-ups or resume submissionsmay not receive a response.
Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race color age religion sex sexual orientation gender identity or expressionmarital status domestic partner statusnational origin genetics disabilitymilitary andveteran status and other protected characteristics.
Please note that recruiters will never ask for sensitive personal or financial information during the application phase.
Required Experience:
Manager
Employment Type
Full-Time
