Manager, National Registry

Job Name: Manager National Registry

Job Reports To: Associate Director National Registry

Job Classification: Salaried Exempt

Schedule: Monday Friday 8:00 am to 4:30 pm / 37.5 hours weekly

There is some work from home flexibility to be determined by the manager; however this is not a full-time remote position and requires working in the Nashville TN office two days per week or as needed.

Responsibilities

The National Registry of CPE Sponsors is a program offered by NASBA to evaluate and recognize CPE program sponsors who provide continuing professional education (CPE) programs in accordance with nationally recognized standards. CPE program sponsors receive approved status on the Registry by demonstrating compliance with the Statement on Standards for Continuing Professional Education (CPE) Programs (Standards) as well as NASBA Registry program requirements.

The Manager National Registry will perform administrative and organizational duties in the operational processes of the Registry as well as review and analyze CPE programs for compliance with the Standards and educational and instructional design quality. Responsibilities and duties include:

Maintain Standard Operating Procedures for the AM team Update and enforce comprehensive Standard Operating Procedures to ensure consistency compliance and operational excellence.

Review Initial and Additional Delivery Method applications to the National Registry of CPE Sponsor for final approval submitted by Registry account managers in all instructional delivery methods.

Supervise and manage the overall workflow and review of applications for all instructional delivery methods.

Manage KPIs for the Account Management (AM) Team Work with Associate Director to define measurable performance metrics aligned with organizational goals monitor results and implement strategies for continuous improvement.

Evaluate counsel mentor and provide feedback on the performance of Registry Account Managers and Registry Account Manager & Senior Instructional Design Analyst.

Support as needed the Associate Director National Registry in the planning and execution of the annual National Registry Summit.

Create formal correspondence to sponsors including instructional design checklist review report and instructional design report for compliance.

Initiate emails to sponsors for renewal applications and late fee notices.

Assist in planning and coordinating the quarterly Registry sponsor newsletter with the Communications department drafting articles as needed and helping maintain the editorial and distribution schedule.

Ensure CPE-related databases and spreadsheets are maintained and appropriate follow up is made for all CPE programs.

Answer CPE-related inquiries and requests from CPAs state accountancy boards and sponsors.

Assist with educational webinars on CPE compliance and standards.

Research answers to sponsor questions related to educational processes and new concepts introduced by sponsors or staff members.

Perform other duties including administrative/clerical as required in support of the Registry teams activities conferences committee projects public relations efforts etc.

Other duties as assigned.

Supervisory Responsibilities: Limited to managing the National Registry Account Managers

Internal Relationships: This position interacts closely with the Associate Director National Registry as well as the ALL Account Manager the Compliance Auditor and Salesforce Coordinator and members of the Compliance Services department.

External Relationships: This position interacts primarily with existing and potential sponsors on the Registry (CPE learning providers) and to a lesser degree the personnel of State Boards of Accountancy other regulatory agencies and the personnel of State CPA Societies.

Skills and Professional Experience

Skills Profile:

• Strong customer service orientation
• Ability to lead team by organizing workflows delegating tasks and ensuring deadlines are met
• Able to exercise sound judgement within established guidelines
• Excellent listening interpersonal written and oral communication skills
• Highly self-motivated and directed with strong attention to detail
• Ability to effectively prioritize and execute tasks while under pressure
• Experience working in a team-oriented collaborative environment
• Presentation Skills ability to deliver information to audiences in classroom conference or public engagement settings.
• Experience working in a team-oriented collaborative environment
• Presentation Skills ability to deliver information to audiences in classroom conference or public engagement settings.

Education and knowledge:

Bachelors degree in education Business Communications or related field

Experience or education in instructional design is desired

Strong computer skills: proficient in Word Excel and Internet navigation as many self-study programs have a technological component

Leadership experience in guiding cross-functional teams to achieve organizational goals preferred.

Other:

Willingness to continually learn advancements in continuing education and instructional design

Desire to meet and work with new people daily

Below is an overview of some of the benefits we offer to full-time employees.

• Medical/Dental/Vision
• Life Insurance
• Short-Term & Long-Term Disability
• Numerous Voluntary Policies
• Employee Assistance Program
• 401(k) Plan (NASBA contributes 5.7% of employees salary)
• Flexible work plan benefit $100 monthly allowance. Parking paid on days in the office.
• Holidays (13 days)
• Paid leave time - (prorated based on hire date and earned on an accrual basis)
• Vacation Leave (15 days)
• Sick Leave (12 days)
• Personal Days (3 days)
• Flex Spending Account (FSA)
• Dress for Your Day Casual Dress
• Some work from home is flexible; however you must live in the Middle TN area and not out of state. This is not a full-time remote position and you must work in the Nashville TN office two days per week or as needed.

NASBA was founded in 1908 and is an Equal Opportunity Employer and encourages applications from women minorities people of color and persons with disabilities.

If you are interested in this exciting opportunity and your qualifications meet or exceed the above description please submit your resume along with salary requirements in MS Word format to Christy Long at

Final offers of employment are contingent upon successful completion of national criminal background check national sex offender registry search and where applicable an education credential check and credit check.

Due to overwhelming interest in our organization we are unable to accept faxed resumes or incoming calls regarding open positions. Only those matching the above job description will be contacted.

Thank you for interest in employment opportunities at NASBA.