A place to make a difference

Salary:24726 per annum pro rata (13.59 per hour)

Location:Bradford Hybrid

Permanent part time 26 hours per week between 8am and 6pm Monday - Friday. (The first 4 weeks will be 35 hours Monday - Friday 9am to 5pm for training purposes).

With over 21000 homes across the country were responsible for supporting thousands of customers and their families.

Were proud to build positive long-lasting relationships that go beyond work we do improves livesand creates vibrant communities where people of all backgrounds can thrive.

If you pride yourself on delivering the best customer care and want to use your skills to make a positive impact on families and communities theres a place for you at Accent.

About the role

As a Customer Service Advisor youll play a key role in helping our customers with a variety of housing-related matters from rent queries to more complex issues like anti-social behaviour. We understand that when people have problems related to their home it can be a stressful time. Thats where you come in offering professional empathetic and resilient support to ensure customers feel heard and supported.

Whats in it for you

• Work-life balance: We operate Monday to Friday 8am 6pm so your weekends and evenings are free to enjoy time with friends family or hobbies.
• Real Impact: Youll have the satisfaction of knowing youve helped resolve important issues and made a real difference to someones home and well-being.
• Training and Support: Well equip you with all the knowledge and tools you need to handle queries efficiently. For more complex cases youll work closely with our internal teams to deliver the best solution.
• Team Collaboration: While youll often resolve issues independently youll also be part of a supportive collaborative team focused on delivering top-notch service.

If youre looking for a job that offers more than just taking calls apply now and be part of a team that helps create a positive impact on our customers lives and their homes!

To view/download the Customer Service Advisor job description please clickhere.

Salary

The Customer Service Advisor spot salary is 24726 per annum pro rata (13.59 per hour) for applicants who fully meet the requirements of the post. Applicants who do not meet all the requirements of the post will start 5% or 10% below the spot salary.

About you

Were looking for confident communicators with a talent for delivering clear accurate information - both over the phone and in writing. Youll bring experience of delivering excellent customer service in a fast-paced contact centre environment and thrive under pressure handling high volumes of calls and emails without compromising on quality.

Strong problem-solving skills are a must as is the ability to navigate difficult conversations with empathy and professionalism. Youll need a keen eye for detail especially when logging information in CRM systems and be comfortable using Microsoft Office and other digital tools.

A good grasp of numeracy and literacy will help you explain housing policies and services clearly. Above all we value resilience a calm approach under pressure and a genuine commitment to excellent customer service - even when things get tough.

Customer Service Advisor Interview Process

We want your candidate experience to reflect who we are -aplace to grow a place to thrive a place to be you.

Stage 1: A Place to Connect
A call with the hiring manager. Youll learn more about the role and team and well get to know you your experience goals and what you bring.

Planned date: 13th and 15th October via Teams.

Stage 2: A Place to Show Your Strengths
A role related assessment and behavioural and scenario-based interview focused on how you apply your knowledge to real-life situations. Youll be asked to complete a Customer Service Questionnaire in advance.

Planned date: 20th October at our Bradford office.

We aim to make the process clear supportive and genuinely valuable a place where you feel informed and confident at every step.

A place to build a future

We have big ambitions. That means we need people who are driven to succeed and eager to grow. Here youll have the opportunity to learn new skills thrive in our collaborative environment and take your career in different directions. We also support your health and wellbeing with 28 days of holiday plus bank holidays (pro rata for part time) - an extra day to celebrate your birthday and the option to purchase more - access to an online GP gym discounts and a dedicated day to volunteer for a cause that matters to you.

And because we believe in supporting you nowandin the future this is a place to plan for your future - with access to both Defined Contribution and Defined Benefit pension schemes through salary sacrifice helping you save more efficiently. We also provide life assurance at three times your salary for all colleagues giving you added peace of mind.

If you require reasonable adjustments to any part of our recruitment process please let us know we will ensure requirements are met.

Please dont delay in submitting your application. Where roles are urgent or we receive a high volume of applications we may interview and conclude the process prior to any closing date indicated.

If you have any queries about the role please email:

Please note candidates must have current eligibility to live and work in the UK Accent do not currently hold a sponsorship license.

If youre looking for a place you can make a positive difference to society to our organisation and to your future apply now.

Recruitment Agencies: We work exclusively with partners on our preferred supplier list (PSL) and do not accept unsolicited CVs or speculative approaches from agencies for this role.