Housing Programs Supervisor

THERES NO PLACE LIKE HOM

As a national leader in housing assistance programs HOM Inc. is dedicated to building communities where the promise of home is a reality for everyone because we believe individuals families and communities are safer healthier and stronger when everyone has a home. Whether ending homelessness through housing assistance guiding new landlords and property owners through the financial benefits of our programs or advocating among local leaders for increased funding and supportive services our HOM team engages in meaningful work that advances our mission of ending homelessness in Arizona through housing.

Honored as a Top 100 Companies to Work for in Arizona HOM provides opportunities to make an impact alongside generous pay benefits work/life balance and PTO among many other great perks. If youre passionate about making a difference in our communities theres no place like HOM.

If you would describe yourself as efficient people oriented motivating socially poised and a problem solver we want to talk to you about joining the HOM team as a Housing Programs Supervisor.

The Housing Programs Supervisor is responsible for supervising between 5 and 10 front line team members which includes Housing Specialists and Administrative Support personnel who work on the interventions that HOM administers on behalf of our community partners. HOM contracts with various community partners for the administration and program operations of Permanent Supportive Housing (PSH) and Rapid Re-Housing (RRH). The Housing Programs Supervisors core responsibilities are oversight of housing program operations cohesive team building and supervision and participation on the Management Team. The Housing Programs Supervisor reports directly to a Director of Housing Programs. The Housing Programs Supervisor is an exempt position with a classification of Executive.

Program Operations/Oversight

• Oversee and audit program activities to ensure consistent accurate and compliant program operations.
• Monitor Housing Specialists data entry and participant file maintenance including evaluation of initial and annual income eligibility determination client rent calculations execution of program contract documents voucher status and program terminations.
• Ensure and monitor timely completion of annual re-examinations in accordance with program rules/regulations.
• Coordinate with the Training Coordinator in development of training needs and ensure compliance with contractual training requirements.
• Ensure relationships with program participants case managers landlords and partners meet HOM customer service standards.
• Work collaboratively in the maintenance and improvement of relations with the landlord community through periodic contact via phone written correspondence and in-person visits to properties.
• Resolve elevated concerns from clients landlords and case management as necessary.
• Ensure the accurate delivery of program briefing information by Housing Specialists.
• Coordinate with Landlord Support Supervisor to ensure compliance with program requirements for annual lease renewal execution of program documents and contracts.
• Generate evaluate and analyze reports from housing software platforms for program evaluation.
• Assist with clinical case conferences related to housing stability issues as necessary.
• Provide advocacy for program participants in the community.
• Mainstream Program: work cohesively and collaboratively with CPO or Director to complete bi-annual SEMAP audit and scoring as required by HUD.
• CLP Program: manage inventory and vacancy reports in collaboration with program partners.

Team Supervision and Development

• Model encourage and reinforce company culture and values.
• Engage train and develop team members using traditional and innovative team-building techniques.
• Ensure team member success through regularly held employee-driven one-to-one meetings.
• Assist team members with professional development by guiding team members in obtaining professional certifications changes in program rules and regulations and staying informed of current industry trends.
• Facilitate monthly team meetings to disseminate information in support of Leadership vision.
• Provide ongoing praise and constructive feedback as appropriate.
• Encourage team members to suggest improvements in program process or implementation.
• Conduct comprehensive training sessions for any new team members.

Leadership Team Participation

• Participate in management meetings and trainings as led by Senior Leadership Team.
• Report on the area of responsibility via written reporting at monthly management meetings.
• Engage in company vision and support objectives and key results.

Administrative Duties

• Assist with recruiting hiring and termination of Housing Program staff.
• Provide recommendations for continued development of personnel policies.
• Liaise with community partners and resolve service concerns as necessary.
• Cultivate relationships with housing service agencies social service agencies and industry organizations.
• Stay current on industry trends and housing program regulation changes.
• Provide support and assist with coverage for Housing Specialists as needed to ensure the highest level of customer service including adequate team coverage for extended vacations/absences.

Essential Skills:

• Proficiency in Microsoft Office 365 applications including SharePoint OneDrive Teams Planner Outlook Word Excel etc.
• Strong organizational skills with aptitude for project management of multiple concurrent projects.
• Working knowledge of Emotional Intelligence (EQ) and its application in a team environment.
• Proficient in Team Management and Motivation.
• Experience in overcoming Compassion Fatigue.
• Knowledgeable of AZ Residential Landlord & Tenant Act.
• Ability to maintain professional interactions with team members community organizations and partner organizations via written verbal and in-person communications.
• Excellent interpersonal and communication skills.
• Strong sense of ownership of work processes and outcomes.
• Proven ability to work well with diverse personalities.
• Ability to think strategically and tactically to accomplish goals.
• Problem-solving skills and ability to adapt to unexpected challenges within a team.

Other Skills and Requirements

• Unrestricted access to sensitive information (PII and PHI) requires adherence to HOM Security and Privacy Policies.
• Use or disclosure of PII or PHI is subject to procedures outlined in Section 1.10 of the HOM Privacy Policies.
• Demonstration of performance and attributes within the HOM Competency Model: Emotional Intelligence Expertise Ethics and Excellence.
• Current Arizona Drivers License.
• Current Automobile Insurance.
• Willingness to perform duties as needed or as assigned.

Education and Training Requirements

• Demonstrated dedication to the principles of Housing First aimed at ending homelessness.
• Proven experience in leading teams in a supervisory or management role showcasing effective leadership skills.
• Possession of industry certifications or the ability to obtain them within one year of hire.
• Associates and/or bachelors degree preferred.

LEARN MORE ABOUT US

Taking care of people is central to our work which is why we offer highly competitive pay and a comprehensive and generous benefits program.

HEALTH

Offering excellent medical dental and vision benefits HOM also provides employee assistance programs for physical and mental well-being.

WELLNESS

Because this is challenging work HOM is committed to providing monthly chair massages employee wellness program events and challenges blood drives and more.

SAVINGS

In addition to competitive pay save for retirement with employer matching and opportunities for financial planning. Other insurance benefits include life disability and accident insurance and more.

BALANCE

Ensuring a healthy balance between work and life is important. Because individual needs for time away from work are diverse we offer generous paid time off (PTO) including 13 paid National holidays.

FUN

At HOM were not afraid of hard work or a good time! To keep our team strong and connected our employee-driven Culture Committee strives to provide engaging opportunities all year round.

Successful candidates will be required to complete a short behavioral and cognitive assessment prior to advancing to an interview.

Drug Free Workplace:

HOM Inc. is a Drug Free Workplace where post offer applicants and employees are subject to testing for drugs and alcohol when criteria is met as outlined in our policies

Equal Opportunity Employer:

HOM Inc. is an Equal Opportunity Employer including disability/vets. HOM Inc. is dedicated to the principles of equal employment opportunity. We prohibit unlawful discrimination against applicants or employees on the basis of age 40 and over color disability gender identity genetic information military or veteran status national origin race religion sex sexual orientation or any other applicable status protected by state or local law.

If you are a qualified individual with a disability or a disabled veteran you may request a reasonable accommodation if you are unable or limited in your ability to access job openings or apply for a job on this site as a result of your disability. You can request reasonable accommodations by contacting the Business Operations at

Description