Senior Support Integration Engineer
Senior Support Integration Engineer
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Job Description
Since our founding IDEMIA has been on a mission to unlock the world and make it safer through our cutting-edge identity technologies. Our technology leadership makes us the partner of choice for hundreds of governments and thousands of enterprises in over 180 countries including some of the biggest and most influential brands in the applying our unique expertise in biometrics and cryptography we enable our clients to unlock simpler and safer ways to pay connect access identify travel and protect public places at scale and in total security.
Our teams work from 5 continents and speak 100 different languages. We strongly believe that our diversity is a key driver of innovation and performance.
Purpose
We are seeking a highly skilled Support Engineer to join our SDK Support Team with a focus on Android support. This role involves developing and delivering end-to-end solutions for customers integrating biometric SDKs across platforms and providing technical expertise to resolve complex queries. The ideal candidate will have strong coding skills cross-platform experience and the ability to collaborate with global teams and customers.
Key Missions
Roles and Responsibilities:
Recommendation and Presentation of the product with details to the customer
Development of fully functional solution for queries and roadblocks from the customers (PoC).
Programming the features across platforms and languages (Windows/ Linux in Android Java C# C and other as required)
Leading a team to handle global customers
Coordinating with teams in different regions and time zones at the same time.
Coordination between different Business Units and Verticals within the organization
Design and develop solution according to the customer objective and requirements
Resolving any software and hardware related issues and queries
In depth knowledge of the complete package of Product (Software and Hardware) with the intermediate processes and working
Profile & Other Information
What is Expected to be done:
Providing End to End solution on the Product
Coding for particular feature or integrating different features to develop a solution
Understanding and debugging codes from customer side or other Business Units
Interacting with global customers understanding the objectives of the project.
Documenting in details of the projects with Product and Business opportunities.
Willingness to take up new challenges from customer
Quick Learner for the changes and advancement of technologies
Technical Skills:
Excellent coding and debugging skills for proprietary as well as generalized objectives
Able to understand the structures of different platforms and program accordingly Android Java Other Object-Oriented Programming
Experience in working with sequential programming languages like Android Java
Experience with Databases: SQL Server Oracle MySQL Proven expertise in writing SQL Query Stored Procedures Trigger and Function View
Experience in Developing Web Services and Applications
Experience of developing tools & application using the Android & Apache Thrift software framework
Experience in working across the different platforms and OS like Windows Android Linux
Good hands on with tools like Excel PowerPoint
Hands on experience with different IDE like Visual Studios Eclipse Netbeans Android Studio etc
SDK-Specific Responsibilities:
Understand and integrate biometric SDKs into customer applications.
Provide hands-on technical support to developers integrating with SDKs.
Design and deliver sample code integration guides and troubleshooting documentation.
Debug SDK-related issues across languages and platforms.
Maintain up-to-date knowledge of SDK updates patches and features.
Provide feedback to R&D teams to improve SDK functionality and usability.
By choosing to work at IDEMIA you will join a unique tech company offering a wide range of growth opportunities. You will contribute to a safer world collaborating with an international and global community. We value the diversity of our teams and welcome people from all walks of life regardless of how they look where they come from who they love or what they think.
We deliver cutting edge future proof innovation that reach the highest technological standards and were transforming fast to stay a leader in a world thats changing fast too.
At IDEMIA people can develop their expertise and feel a sense of ownership and empowerment in a global environment as part of a company with the ambition and the ability to change the world.
Visit our website to know more about the leader in Identity Technologies
Required Experience:
Senior IC
Employment Type
Full-Time
