Production Support Engineer

Chennai - India

Monthly Salary: Not Disclosed

Posted on: 8 hours ago

Vacancies: 1 Vacancy

Job Summary

Job Description

1. MES / Factory Applications - 4 Years of Exp
2. Implementation / Deployment Experience
3. Good to have ERP & Quality Process understanding

The experience were looking to add to our team:

Monitor tickets logged through the Standard SNC model for the factory ARCH applications
Determine whether issues can be resolved via configuration changes or require deeper code fixes
Coordinate with Vendor Teams and communicate timelines to GCO and Site users.
Investigate production logs error traces and user-reported symptoms
Compile RCA reports and recommend preventive measures
Document lessons learned FAQs and troubleshooting guides & ensure site users have access to them
Feed defect trends and usability concerns back to Solution Managers and Solution Architects to shape future releases
Support pilot deployments at 1 4 sites including configuration migration testing and training of Manufacturing & Quality based applications
Conduct end-to-end test runs & Integration tests for the sprint releases to validate the systems prior deployment
Create deployment playbooks explaining step-by-step instructions to be considered as pre-deployment & deployment activities

Job Description 1. MES / Factory Applications - 4 Years of Exp 2. Implementation / Deployment Experience 3. Good to have ERP & Quality Process understanding The experience were looking to add to our team: Monitor tickets logged through the Standard SNC model for the factory ARCH applications Dete...