Sr. Program Manager II, Global Benefits
Sr. Program Manager II, Global Benefits
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Job Description
PagerDuty Inc. (NYSE:PD) is a global leader in digital operations management. Trusted by nearly half of both the Fortune 500 and the Forbes AI 50 as well as approximately two-thirds of the Fortune 100 PagerDuty is essential for delivering always-on digital experiences to modern businesses.
Join us. At PagerDuty youll tackle complex problems collaborate with kind and ambitious people and help build a more equitable worldall in a flexible award-winning workplace.
The Sr. Program Manager II Global Benefits & Wellbeing is responsible for the creation launch and ongoing management of multiple benefits and wellbeing programs including leading large-scale global initiatives in the US Canada Chile Portugal Australia Japan and the UK. This role requires a strategic thinker who can drive complex global programs from ideation through execution ensuring alignment with organizational goals and employee needs.
Role Focus:
A majority of this role is dedicated to curating executing and marketing global and regionalbenefits and wellbeing programs ensuring high employee engagement and adoption across allgeographies. This includes heavy emphasis on project and program management changemanagement communication and the ability to market programs effectively while continuouslygauging and responding to employee key aspects of the role involve supporting benefits operations resolving employeequestions and escalations and providing coaching and training to other benefits team membersand cross-functional partners.
Key Responsibilities:
Design launch and maintain multiple global and; regional benefits and wellbeing programs leading large-scale initiatives driving high employee engagement and adoption worldwide.
Market programs internally using strong communication change management andreporting skills to ensure employees understand and utilize available benefits.
Use RACI model to clarify roles hold others accountable and communicate clearexpectations leading by example.
Routinely gather diagnostic information by reaching out to stakeholders clarifyingsituations and brainstorming solutions for complex organization-wide challenges.
Challenge current thinking by encouraging and introducing innovative approaches andsolutions.
Support benefits operations including resolving escalations and complex employee issues along with provide coaching and training to other benefits team members and cross-functional partners fostering growth and knowledge sharing.
Core Competencies:
Communication:
Comfortably and consistently utilizes language and examples tailored to the audiences leveland experience including executive stakeholders. Uses RACI to clarify roles and hold others
communicates progress and potential issues and helps othersimprove their communication for team and project success.
Change Management:
Successfully implements change management frameworks develops robust plans andexecutes them for large-scale programs. Demonstrates adaptability and openness to new
structures procedures and technology.
Program Marketing & Engagement:
Effectively markets programs to employees gauges needs and adapts strategies to maximizeengagement and utilization.
Diagnostic Information Gathering:
Identifies and seeks out the specific information needed to clarify situations or make checks multiple sources asks clarifying questions and seeks broad perspectives toaddress complex organization-wide issues.
Influence & Strategic Thinking:
Offers trade-offs to gain commitment structures situations for maximum impact and targetsinfluence efforts at key decision-makers. Anticipates implications of decisions and plans
accordingly.
Written & Verbal Communication: Organizes ideas clearly tailors communications to the audience and signals organization through structure and clarity. Encourages innovative thinking and solutions.
Resilience & Adaptability:
Quickly adjusts to unforeseen circumstances provides solutions and modifies behavior toremain effective in diverse organizations and cultures.
Mentorship & Collaboration:
Supports and develops junior team members and cross-functional partners through mentorshiptraining and knowledge sharing.
Qualifications:
Bachelors degree in Human Resources Business Administration or related field;
8 years of experience in global benefits program management with a focus on benefitsand wellbeing programs.
Workday experience is preferred.
Demonstrated experience leading large-scale global programs.
Strong knowledge of change management frameworks and best practices.
Exceptional communication stakeholder management and influencing skills.
Proven ability to work cross-functionally and with executive leadership.
Experience working in a fast-paced global environment.
You will be managing global programs which will require flexibility in your working hoursto effectively collaborate with colleagues and stakeholders across multiple time zones.
The base salary range for this position is 114000 - 191000 USD. This role may also be eligible for bonus commission equity and/or benefits.
Our base salary ranges are determined by role level and location. The range which is subject to change based on primary work location reflects the minimum and maximum base salary we expect to pay newly hired employees for the position. Within the range we determine pay for an individual based on a number of factors including market location job-related knowledge skills/competencies and experience.
Your recruiter can share more about the specific offerings for this role as well as the salary range for your primary work location during the hiring process.
Hesitant to apply
We encourage you to submit your resume even if you dont meet every requirement. We value potential and consider each candidates full professional story. Whether youre exploring a career change or taking your next step we look forward to reviewing your application. If this just isnt the right role or time - sign up for job alerts!
Where we work
PagerDuty operates a hybrid work model with offices in 8 major cities: Atlanta Lisbon London San Francisco Santiago Sydney Tokyo and Toronto. While we offer flexibility within our established locations we cannot employ candidates residing in:
Location restrictions:
Australia: Northern Territory Queensland South Australia Tasmania Western Australia
Canada: Alberta Manitoba Newfoundland Northwest Territories Nunavut PEI Quebec Saskatchewan Yukon
United States: Alaska Hawaii Iowa Louisiana Mississippi Nebraska New Mexico Oklahoma Rhode Island South Dakota West Virginia Wyoming
Candidates must reside in an eligible location which vary by role.
How we work
People Leaders at PagerDuty are responsible for creating high performance environments that drive accountability. PagerDuty has four key dimensions that define our Leadership Impact: Lead Self Lead the Team Lead the Business and Lead the Future. Each dimension has three associated competencies to give leaders a shared language for guiding their development career promotion and succession planning discussions. Our Manager Expectations serve as a practical guide for managers to understand their responsibilities prioritize their efforts and drive engagement and performance.
What we offer
As a global organization our total rewards approach is competitive with industry standards and aligned with local laws and regulations. Learn more including country-specific offerings on our benefits site.
Your package may include:
- Competitive salary
- Comprehensive benefits package
- Flexible work arrangements
- Company equity*
- ESPP (Employee Stock Purchase Program)*
- Retirement or pension plan*
- Generous paid vacation time
- Paid holidays and sick leave
- Dutonian Wellness Days & HibernationDuty - companywide paid days off in addition to PTO
- Paid parental leave: 22 weeks for pregnant parent 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws)*
- Paid volunteer time off: 20 hours per year
- Company-wide hack weeks
- Mental wellness programs
*Eligibility may vary by role region and tenure
About PagerDuty
PagerDuty Inc. (NYSE:PD) is a global leader in digital operations management. The PagerDuty Operations Cloud is an AI-powered platform that empowers business resilience and drives operational efficiency for enterprises. With a generative AI assistant at its core PagerDuty empowers teams to detect and resolve issues in real time orchestrate complex workflows and drive continuous improvement across their digital operations. Trusted by nearly half of both the Fortune 500 and the Forbes AI 50 as well as approximately two-thirds of the Fortune 100 PagerDuty is essential for delivering always-on digital experiences to modern businesses
PagerDuty is Great Place to Work-certified a Fortune Best Workplace for Millennials a Fortune Best Medium Workplace a Fortune Best Workplace in Technology and a top rated product on TrustRadius and G2.
Go behind-the-scenes on our careers site and @pagerduty on Instagram.
Additional Information
PagerDuty is an equal opportunity employer. PagerDuty does not discriminate on the basis of race religion color national origin gender sexual orientation age marital status parental status veteran status or disability status. Your privacy is important to us. By submitting an application you confirm that you have read and understand PagerDutys .
PagerDuty is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. Should you require accommodation please email and we will work with you to meet your accessibility needs.
PagerDuty uses the E-Verify employment verification program.
Required Experience:
Manager
Employment Type
Full Time
