Paralegal, Sr

Paralegal Sr

San Jose CA

Hybrid

Experience level:Mid-senior

Experience required:8 Years

Education level:Bachelors degree

Job function:Legal

Industry:Financial Services

Total position:1

Skills:Paralegal In-house employment paralegal Case Manager MS Office Google Drive G-Suite eDiscovery Tools Billing Invoice Management System

Only local applicants are eligible to apply for this position.

Job Description:
Looking for a highly motivated Senior Paralegal with 8 years of experience to join our legal team to be a primary team member for resolving customer disputes litigation and regulatory complaints.
The ideal candidate will have substantial experience in running investigations in a company gathering key records related to disputes organizing relevant facts for pre-litigation dispute resolution and preparing responses to customer complaints.
The Senior Paralegal will work closely with our inhouse litigation lawyer and with various support teams such as customer service payment and risk operations teams and will join a passionate and dedicated team of legal and compliance professionals on a mission to support the companys growth.


Professional Experience/Background to be successful in this role:
8 years of combined customer dispute resolution and litigation experience with an emphasis on hands-on pre-litigation dispute resolution.
The ability to lead and run internal investigations gather relevant records and identify and organize factual timelines in clear and succinct summaries.
Self-starter who can track deadlines navigate a company to find key stakeholders for information and proactively move through resolution an entire case portfolio.
Legal writing skill as it relates to preparing complaint responses and basic legal documents such as legal holds discovery objections continuance requests and settlement agreements.
Comfort with interacting directly with customers and where needed resolving small disputes.
Experience in working with litigation counsel to support all aspects of litigation including pleadings motions service discovery case management and resolution.
The ability to maintain dispute files in an up-to-date fashion and produce regular reports and metrics on disputes.
Comfortable with legal research of non-complex issues the ability to reach conclusions on that research and apply those conclusions to practical action in resolving customer disputes.
Ability to assist with the creation of practical processes and protocols (such as playbooks and templates) to increase efficiencies and to guide support teams in dispute resolution.
Comfort with identifying risks that should be escalating and collaborating with litigation counsel to address those risks.
Experience in responding to subpoenas liens and garnishments and other discovery requests to back up other team members when needed.
Familiarity with and strong interest in alternative payments emerging payments
technology and the payments industry.

Competencies (Attributes needed to be successful in this role):
Bachelors degree and/or paralegal certification preferred or equivalent experience and
evidence of exceptional ability.
Strong problem-solving skills and the ability to handle multiple assignments simultaneously with effective resolution of conflicting priorities.
Solid technical acumen which supports mastery of a variety of case management tools.
Sound and practical business judgment intellectual curiosity comfortable and adept at balancing risk and opportunity.
Excellent communication skills and a team-oriented approach with the ability to build strong and lasting relationships with business partners customers and management.
Intellectual curiosity a desire and alignment with our core values: Humble Fun Authentic Passionate and Accountable.
Strong attention to detail and organizational skills.
Ability to work independently and ownership mindset - sees projects through from end to end.
Critical thinking skills - be able to receive feedback and provide next steps change direction if needed.
Drive for results - impact/outcome focused.


Hiring Manager Notes:
MUST HAVE IN-HOUSE EXPERIENCE.
Work shift hours: 9-5pm PT
Interview process: Multiple (1 one-to-one interview then 1 interview panel with a few of my team members.
Team size: Working directly with a team of 3
Special software or skills: Microsoft Office Suite (Word Excel PowerPoint Outlook) & Google Drive / G-Suite Skills
Handle customer disputes pre-litigation matters and regulatory complaints end-to-end.
Lead investigations gather records build timelines and summarize facts.
Draft complaint responses legal holds discovery responses and basic legal documents.
Manage a case portfolio track deadlines and maintain reports/metrics.
Support litigation counsel with pleadings discovery motions and case management.
Respond to subpoenas liens and garnishments.
Develop processes playbooks and templates to improve efficiency.
Strong skills in organization communication judgment and technical tools.
8 years dispute/litigation experience with ability to work independently.
Looking to keep this role local to San Jose CA
In-house
Hybrid - 3 days in office


MUST HAVE:
Bachelors degree and/or paralegal certification preferred or equivalent experience and
evidence of exceptional ability.
MUST HAVE IN-HOUSE EXPERIENCE.
8 years of combined customer dispute resolution and litigation experience with an emphasis on hands-on pre-litigation dispute resolution.
8 years dispute/litigation experience with ability to work independently.
Experience in running investigations in a company gathering key records related to disputes organizing relevant facts for pre-litigation dispute resolution and preparing responses to customer complaints.
Experience in working with litigation counsel to support all aspects of litigation including pleadings motions service discovery case management and resolution.
Experience in responding to subpoenas liens and garnishments and other discovery requests to back up other team members when needed

MUST HAVE:
Bachelors degree and/or paralegal certification preferred or equivalent experience and
evidence of exceptional ability.
MUST HAVE IN-HOUSE EXPERIENCE.
8 years of combined customer dispute resolution and litigation experience with an emphasis on hands-on pre-litigation dispute resolution.
8 years dispute/litigation experience with ability to work independently.
Experience in running investigations in a company gathering key records related to disputes organizing relevant facts for pre-litigation dispute resolution and preparing responses to customer complaints.
Experience in working with litigation counsel to support all aspects of litigation including pleadings motions service discovery case management and resolution.
Experience in responding to subpoenas liens and garnishments and other discovery requests to back up other team members when needed.

Hiring Manager Notes:
Work shift hours: 9-5pm PT
Interview process: Multiple (1 one-to-one interview then 1 interview panel with a few of my team members.
Team size: Working directly with a team of 3
Special software or skills: Microsoft Office Suite (Word Excel PowerPoint Outlook) & Google Drive / G-Suite Skills
Handle customer disputes pre-litigation matters and regulatory complaints end-to-end.
Lead investigations gather records build timelines and summarize facts.
Draft complaint responses legal holds discovery responses and basic legal documents.
Manage a case portfolio track deadlines and maintain reports/metrics.
Support litigation counsel with pleadings discovery motions and case management.
Respond to subpoenas liens and garnishments.
Develop processes playbooks and templates to improve efficiency.
Strong skills in organization communication judgment and technical tools.
8 years dispute/litigation experience with ability to work independently.
Looking to keep this role local to San Jose CA
In-house
Hybrid - 3 days in office

Required Skills:

ParalegalIn-house employment paralegalCase ManagerMS OfficeGoogle DriveG-SuiteeDiscovery ToolsBillingInvoice Management System