HR Self-Service Knowledge Manager
HR Self-Service Knowledge Manager
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Job Description
Were in an unbelievably exciting area of tech and are fundamentally reshaping the data storage industry. Here you lead with innovative thinking grow along with us and join the smartest team in the industry.
This type of workwork that changes the worldis what the tech industry was founded on. So if youre ready to seize the endless opportunities and leave your mark come join us.
THE ROLE
As the HR Self-Service Knowledge Manager youll transform how employees access HR information by driving the success of knowledge and self-service content across platforms like ServiceNow (PERC) Workday and Simpplr. Youll own the end-to-end content experience from governance and quality control to future-proofing digital delivery creating an efficient scalable and globally consistent self-service experience.
This hands-on role combines strategic thinking with practical execution. Youll work directly with digital tools to craft and refine content thats accurate clear and accessible while bringing curiosity and creativity to solve complex knowledge challenges. Your work will ensure employees can find the answers they need quickly and easily reducing friction in their HR experience. This is an opportunity to shape the future of HR self-service technology while collaborating with subject matter experts IT teams and HR Centers of Excellence to deliver content that is both relevant and future-ready.
WHAT YOULL DO
Content Governance & Lifecycle Management
Oversee governance and performance of HR knowledge to maximize accuracy usability and continuous improvement.
experience with HR ticketing and knowledge platforms (e.g. ServiceNow).
- Proven ability to write and edit HR content (policies procedures knowledge articles) that is clear concise and employee-friendly.
- Experience maintaining and improving knowledge databases and employee guidance materials (e.g. playbooks wikis policies).
- Demonstrated ability to write and edit HR content that simplifies complex policies and processes into clear employee-friendly guidance.
- Basic HTML and web markup knowledge for content formatting and platform management.
- Skilled in analyzing data and applying insights to improve content effectiveness.
- Knowledge of accessibility best practices and web-based content management principles.
- Strong collaboration and influencing skills to work effectively across teams and functions.
- Excellent communication and stakeholder management skills with the ability to present clearly to both technical and non-technical audiences.
- Experience analyzing and improving content workflows by adopting new tools and driving measurable process improvements.
- Experience working with global HR teams ensuring content is culturally inclusive and regionally relevant.
- We are primarily an in-office environment and therefore you will be expected to work from the Santa Clara CA office in compliance with Pures policies unless you are on PTO or work travel or other approved leave.
WHAT YOU BRING
- 5 years of experience managing HR knowledge bases with strong understanding of HR Operations and Global Shared Services.
- Hands-on experience with HR ticketing and knowledge platforms (e.g. ServiceNow).
- Proven ability to write and edit HR content (policies procedures knowledge articles) that is clear concise and employee-friendly.
- Experience maintaining and improving knowledge databases and employee guidance materials (e.g. playbooks wikis policies).
- Demonstrated ability to write and edit HR content that simplifies complex policies and processes into clear employee-friendly guidance.
- Basic HTML and web markup knowledge for content formatting and platform management.
- Skilled in analyzing data and applying insights to improve content effectiveness.
- Knowledge of accessibility best practices and web-based content management principles.
- Strong collaboration and influencing skills to work effectively across teams and functions.
- Excellent communication and stakeholder management skills with the ability to present clearly to both technical and non-technical audiences.
- Experience analyzing and improving content workflows by adopting new tools and driving measurable process improvements.
- Experience working with global HR teams ensuring content is culturally inclusive and regionally relevant
Preferred Experience
- Experience with user experience (UX) principles to design intuitive accessible self-service content and improve overall employee experience.
- Familiarity with emerging practices for knowledge personalization predictive search and AI-assisted content creation.
- Experience designing or managing taxonomies metadata or content tagging strategies to improve retrieval and navigation.
- Exposure to reporting or analytics tools (e.g. Performance Analytics Power BI Tableau).
Success in this role requires curiosity adaptability and a problem-solving mindset. Candidates should approach challenges with initiative embrace self-learning and bring innovative thinking to improve the employee experience as HR technology and tools evolve.
#LI-TH3 #LI-ONSITE
Salary ranges are determined based on role level and location. For positions open to candidates in multiple geographical locations the base salary range is reflective of the labor market across the applicable locations.
This role may be eligible for incentive pay and/or equity.
There is no application deadline and we accept applications on an ongoing basis until the job is filled.
The annual base salary range is:
$79000 - $119000 USD
WHAT YOU CAN EXPECT FROM US:
- Pure Innovation: We celebrate those who think critically like a challenge and aspire to be trailblazers.
- Pure Growth: We give you the space and support to grow along with us and to contribute to something meaningful. We have been Named Fortunes Best Large Workplaces in the Bay Area Fortunes Best Workplaces for Millennials and certified as a Great Place to Work!
- Pure Team: We build each other up and set aside ego for the greater good.
And because we understand the value of bringing your full and best self to work we offer a variety of perks to manage a healthy balance including flexible time off wellness resources and company-sponsored team events. Check out for more information.
ACCOMMODATIONS AND ACCESSIBILITY:
Candidates with disabilities may request accommodations for all aspects of our hiring process. For more on this contact us at if youre invited to an interview.
OUR COMMITMENT TO A STRONG AND INCLUSIVE TEAM:
Were forging a future where everyone finds their rightful place and where every voice matters. Where uniqueness isnt just accepted but embraced. Thats why we are committed to fostering the growth and development of every person cultivating a sense of community through our Employee Resource Groups and advocating for inclusive leadership.
Pure is proud to be an equal opportunity and affirmative action employer. We do not discriminate based upon race religion color national origin sex (including pregnancy childbirth or related medical conditions) sexual orientation gender gender identity gender expression transgender status sexual stereotypes age status as a protected veteran status as an individual with a disability or any other characteristic legally protected by the laws of the jurisdiction in which you are being considered for hire.
JOIN US AND BRING YOUR BEST.
BRING YOUR BOLD.
BRING YOUR FLASH.
Required Experience:
Manager
Employment Type
Full Time
