Partner Success Manager
Partner Success Manager
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Salary Not Disclosed
1 Vacancy
Job Description
8x8 Inc. (NASDAQ: EGHT) believes that CX limits were meant to be shattered. We connect people and organizations through seamless communication on the industrys most integrated platform for Customer Experiencecombining Contact Center Unified Communications and CPaaS APIs. The 8x8Platform for CX integrates AI at every level to enable personalized customer journeys drive operational excellence and insights and facilitate team collaboration.
We help customer experience and IT leaders become the heartbeat of their organizations empowering them to unlock the potential of every interaction. With one platform one ecosystem and one data model you can turn every team into a customer-facing team and unify your CX to conquer the complexity.
As an organization we are looking for Team8s who are AI-proficient open to innovation and skilled in leveraging AI for efficiency and growth.
Learn more on our company website at follow our pages on LinkedIn Twitter Facebook and Instagram.
The Partner Success Manager is responsible for tactically driving opportunities through the sales cycle for a specific subset of Sub-Agents and Resellers in respective territories. These activities are performed primarily via telephone in-market meetings and email. The Partner Success Manager will actively participate in coordinated sales calls with the partners and sales teams. The Partner Success Manager will be expected to meet or exceed the target quota and KPI metrics. This is a full-time position.
Job Responsibilities:
Responsible for sales opportunities from Sub-Agents and Resellers; works closely with cross-functional teams in qualification and opportunity management
Maximizes coverage within a defined market and penetrates organizations with an 8x8 value proposition and resources.
Initiates telephone and email onboardings and re-boardings of partners to introduce and reacquaint sellers with available 8x8 resources people and process
Provides support to Partners including follow up product information quotations and closures while maintaining a high level of knowledge on all products programs and promotions
Manages and maintains funnel via Salesforce
Provides accurate forecasting to regional leader for inclusion in the overall regional forecast
Works with Deal Desk as needed by preparing requests for pricing consideration
Understands the partner portal and can articulate the usage and benefits for partners
Qualifications:
3-5 years of experience proven success in consistently achieving goals in Channel Sales or similar work experience (UCaaS/CCaaS is preferred)
Extremely well organized with strong attention to detail
Technologically savvy; including familiarity with Google Workspace and Salesforce
Uses logical practical and systematic approaches to problem-solving
Ability to handle and simultaneously balance a wide variety of multiple tasks under short time constraints
Customer service orientation including empathetic listening skills pleasant phone personality and positive attitude
Creative problem-solving skills in assessing customer issues identifying possible solutions then implementing long-term strategy solutions
Thrive in an environment that values high efficiency personal dependability and organizational commitment
Ability to articulate well over the phone
Recruits new partners in the territory to accelerate the growth of 8x8 in the Region
Can demonstrate expertise in Channel Sales or similar work experience
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8x8 is proud to provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race color religion sex national origin age disability or genetics.
For 8x8 jobs located in the US: 8x8 participates in the E-Verify program.
View the Participant Poster in English and Español.
View the Right to Work Poster in English and Español.
We also provide reasonable accommodation to individuals with disabilities in accordance with applicable laws. Learn more or email us at (Include Reasonable Accommodation in the subject line)
Our Job Applicant Privacy Notice can be found here.
Required Experience:
Manager
Employment Type
Full-Time
