Customer Service Manager | AU | WFH
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Job Location:
National Capital Region - Philippines
Monthly Salary:
PHP 40000 - 60000
Experience Required:
3years
Posted on:
10 hours ago
Vacancies:
1 Vacancy
Job Summary
- Comprehensive Customer Communication: Manage all customer interactions across phone email and chat including inbound and outbound calling. Respond quickly and professionally to all inquiries.
- Sales & Service Management: Guide customers through the entire sales journey which includes:
- Quoting and Invoicing: Efficiently prepare send out and follow up on quotes and invoices.
- Job Scheduling: Coordinate and schedule new jobs and recurring services.
- Liaison: Act as the main point of contact between customers and our technicians ensuring clear communication regarding job details and scheduling.
- New Lead Conversion: Proactively call pre-qualified new leads to get services booked.
- Troubleshooting & Support: Take ownership of basic customer troubleshooting and effectively manage all warranty claims ensuring timely and satisfactory resolution.
- Recurring Service Management: Proactively reach out to recurring customers and schedule their services to maintain long-term client relationships.
- Reputation & Feedback Management:
- Manage our online presence by responding to Google reviews and other feedback platforms.
- Follow up with customers post-service to gather valuable feedback.
- Administrative & Reporting: Provide all necessary administrative support to keep sales and customer service operations running smoothly including tracking marketing leads and providing regular reports on conversion rates.
- Assist with general administrative tasks as required.
Requirements
- Software Proficiency: Must be proficient in Gmail & able to learn Simpro. The ability to use these platforms effectively for scheduling quoting invoicing and communication is essential.
- Proactivity & Problem Solving: Proven ability to take initiative troubleshoot issues independently and resolve problems with minimal supervision.
- Communication: Excellent verbal and written communication skills with a sharp eye for detail.
- Organisation: Proven ability to manage multiple tasks priorities and deadlines efficiently.
- Industry Experience: Solar experience is preferred but not mandatory. We are looking for a candidate eager to learn and grow with our team putting the customer first in every interaction.
Benefits
- HMO Dental and Life Insurance for you and one free dependent from day one (with the option to enroll additional dependents)
- Paid Leaves: Birthday Vacation Medical and Maternity (up to 6 Vacation Leaves are convertible to cash on your anniversary)
- Employee Engagement Activities: Year-End Party Family Day Team Building and more!
Required Skills:
What You Bring Were looking for someone who: Software Proficiency: Must be proficient in Gmail & able to learn Simpro. The ability to use these platforms effectively for scheduling quoting invoicing and communication is essential. Proactivity & Problem Solving: Proven ability to take initiative troubleshoot issues independently and resolve problems with minimal supervision. Communication: Excellent verbal and written communication skills with a sharp eye for detail. Organisation: Proven ability to manage multiple tasks priorities and deadlines efficiently. Industry Experience: Solar experience is preferred but not mandatory. We are looking for a candidate eager to learn and grow with our team putting the customer first in every interaction.
Company Industry
IT Services and IT Consulting
Key Skills
- Typing
- Data Entry
- Customer Service
- Basic Math
- Computer Skills
- Windows
- Banking
- Upselling
- Pricing
- Sanitation
- Cash Handling
- Stocking
