Delivery Manager
Delivery Manager
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Job Description
An empowering career at Singtel begins with a Hello. Our purpose to Empower Every Generation connects people to the possibilities they need to excel. Every hello at Singtel opens doors to new initiatives growth and BIG possibilities that takes your career to new heights. So when you say hello to us you are really empowered to sayHello BIG Possibilities.
Be a Part of Something BIG!
The Delivery Manager will be responsible for the strategic planning development and delivery of our platforms demand project and delivery management features. You will work closely with stakeholders across engineering operations and consumer businesses to ensure that these core platform features meet both current and future business needs. Your role will focus on aligning product strategy with organizational goals ensuring efficient execution and optimizing platform functionality to enhance the user experience as well as drive business outcomes and initiatives.
Make an Impact by:
- Demand Management:
- Demand Forecasting & Planning:
Develop and own the strategy for demand forecasting features on the platform ensuring they align with business goals and customer needs. This includes managing the demand intake process prioritizing feature requests and balancing competing business priorities.
- User-Centric Feature Development:
Define and execute features related to demand tracking resource planning and backlog management. Collaborate with customers and internal stakeholders to build tools that help businesses predict and manage demand effectively.
- Delivery Management:
- Delivery Execution & Monitoring:
Lead the development of features that enable teams to manage project delivery effectively such as task tracking timelines dependencies and delivery milestones. Focus on ensuring smooth execution and the ability to scale the platform to meet diverse customer needs.
- Cross-Functional Collaboration:
Partner with engineering operations and Product to ensure platform delivery features are practical scalable and customizable to different project workflows.
- Performance & Metrics:
Define key performance indicators (KPIs) for platform delivery management features and ensure ongoing measurement and optimization to improve operational efficiency and customer outcomes.
- Project Management:
- Project Planning & Execution:
Own the development of project management features on the platform focusing on features like task creation resource allocation project timelines and team collaboration. Ensure these features meet the needs of both internal teams and external customers. Define and run the Scrum ceremonies .
- Risk and Issue Management:
Develop and implement features that help users track and mitigate risks identify project bottlenecks and proactively resolve issues within projects.
- Stakeholder Communication:
- Cross-Functional Collaboration:
Engage regularly with business leaders engineering operations and customer support to communicate product vision progress and results ensuring alignment across the organization.
- Customer Advocacy:
Act as a customer advocate ensuring the platform meets the needs of end-users and responds to market demands through continuous feedback loops and iterative improvements
Skills for Success:
- Degree in Computer Science or any other equivalent.
- 5 years of experience in product management with a focus on platform solutions or SaaS products preferably in the areas of demand forecasting project management or delivery management with solid background in running teams with agile methodologies .
- Good understanding of platform architecture APIs and cloud-based solutions. Experience working with engineering teams to prioritize technical requirements and product features.
- Proven track record of owning product roadmaps and driving cross-functional teams toward successful product outcomes. Experience in managing complex multi-disciplinary products.
- Strong interpersonal and communication skills with a demonstrated ability to collaborate effectively across teams and influence decision-making without direct authority.
- Ability to use data and customer feedback to inform product decisions. Familiarity with analytics tools such as Google Analytics Mixpanel or similar is a plus.
- A passion for understanding user needs and delivering high-quality user-centric products that solve real problems in demand delivery and project management.
Are you ready to say hello to BIG Possibilities
Take the leap with Singtel to unlock new opportunities and accelerate your growth. Apply now and start your empowering career!
Required Experience:
Manager
Employment Type
Full-Time
