Assistant Manager, Cancer Patient Access Admitting

• Supervise train and provide direction to patient access staff across the Cancer DSL Network ensuring high-quality service delivery and adherence to established protocols

• Assist in implementing scheduling workflows and processes designed for the cancer center providing feedback for continuous improvement

• Monitor daily operations to ensure adequate staffing levels appropriate call handling and timely appointment scheduling

• Serve as a first-line resource for complex scheduling issues insurance inquiries and patient concerns escalating to the Senior Manager when appropriate

• Support the implementation and monitoring of performance metrics related to appointment access message management and staff productivity

• Assist in developing and updating training materials for multi-modality scheduling across the Cancer DSL

• Develop and maintain relationships with all leaders and team members across all cancer center sites.

• Conduct regular quality reviews of scheduling practices appointment templates and staff-patient interactions

• Participate in performance improvement initiatives and help implement standardized processes

• Provide regular feedback coaching and performance evaluations for direct reports

• Collaborate with clinic leadership providers and other departments to resolve access barriers and improve patient flow to ensure optimal patient access and care coordination

• Assist in maintaining accurate documentation of policies procedures and training resources

• Assists in the recruitment and selection process for new access staff including conducting interviews assessing candidates and making hiring recommendations

• Stays up to date with industry trends emerging technologies and best practices in cancer patient access and recommends innovative solutions for process improvement.

Education Qualifications

• Associates degree in a work-related discipline/field from an accredited college or university Required

Experience Qualifications

• Four (4) years of experience in patient access in a healthcare environment Required

• Two (2) years of leadership experience or demonstrated leadership capacity Required

Required Knowledge Skills and Abilities

• Strong understanding of healthcare scheduling registration processes and patient access workflows

• Knowledge of active daily management expectations and operations

• Knowledge of insurance requirements authorization processes and financial clearance procedures

• Proficiency with Epic scheduling and registration modules

• Demonstrated supervisory skills including coaching performance management and team development

• Strong problem-solving abilities with attention to detail and follow-through

• Excellent communication and interpersonal skills with ability to interact effectively with patients staff and providers

• Ability to demonstrate customer service skills in interactions with all patients families and staff including high

• volume and stressful situations.

• Ability to analyze performance data and identify improvement opportunities

• Knowledge of HIPAA regulations and compliance requirements

• Strong organizational skills with ability to manage multiple priorities

• Proficiency in Microsoft Office applications (Excel Word PowerPoint Teams)

• Ability to adapt to changing priorities in a fast-paced healthcare environment

• Knowledge of cancer care pathways and specialty care scheduling preferred

These principles apply to ALL employees:

SHC Commitment to Providing an Exceptional Patient & Family Experience


Stanford Health Care sets a high standard for delivering value and an exceptional experience for our patients and families. Candidates for employment and existing employees must adopt and execute C-I-CARE standards for all of patients families and towards each other. C-I-CARE is the foundation of Stanfords patient-experience and represents a framework for patient-centered interactions. Simply put we do what it takes to enable and empower patients and families to focus on health healing and recovery.



You will do this by executing against our three experience pillars from the patient and familys perspective:

• Know Me: Anticipate my needs and status to deliver effective care

• Show Me the Way: Guide and prompt my actions to arrive at better outcomes and better health

• Coordinate for Me: Own the complexity of my care through coordination