Customer Service Team Leader

Venlo - Netherlands

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

As our Customer Service Team Leader for the business unit PHE you will be responsible for the day-to-day operations regarding managing our (new) clients and carriers and striving for TMS optimization.

This will lead to continuous process this new environment you will help build up the department and be a part of the growth and success of the entire division.

You will:

Managing all operational stakeholders (internal carriers & clients) in the parcel shipping environment;
Continuous operational and service optimization shall ensure frictionless and efficient business processes with clients;
Configure settings & data administration in our Transport Management System (TMS);
Support the implementation process of carriers & clients;
Manage carriers by performance analysis and monitoring relevant KPIs and take measures that ensure continuous service improvement.

You have:

Experience in the transportation industry mainly in the Parcel industry is ideal;
Fluent in English written and verbal Dutch language is a plus;
Need to be able to innovate processes & workflows;
Knowledge of Office programs (PowerPoint Excel Outlook Word) is needed;

We offer:

The chance to grow in a fast-growing company;
Travel allowance of 023 cents per km;
Non-contributory pension;
25 vacation days (full-time) increasing with service with the option to buy 10 more;
8% holiday allowance;
20% discount on all vidaXL products;
A positive work environment - 8 out of 10 colleagues say were a good place to work and feel they are part of the team;

Why vidaXL

vidaXL is a major player in the ever-growing world of e-commerce. Since our foundation in 2006 weve expanded our global reach serving millions of customers with a vast selection of products for every aspect of their lives. Our bold and down-to-earth approach sets us apart. We embrace challenges take chances and try new things every day all to provide the best possible experience for our customers.

We believe in our people and we love to invest in their personal growth. We offer the freedom to seize opportunities thrive and grow alongside a global e-commerce leader.

Join us to growXL!

Want to join us

We are looking forward to receiving your online application. Please dont hesitate to contact our recruiter Elena Paleva/email protected/ 31 (0)for more information.

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As our Customer Service Team Leader for the business unit PHE you will be responsible for the day-to-day operations regarding managing our (new) clients and carriers and striving for TMS optimization.This will lead to continuous process this new environment you will help build up the department and...