NSC Desktop Support Lead
NSC Desktop Support Lead
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Job Title: NSC Desktop Support Lead
Client: NIH
Duration: Full Time
Responsibilities:-
- Senior technician to provide leadership at 6001 Executive Blvd for support staff assigned at that location.
- Provide leadership and guidance to a team of desktop support technicians including assigning tasks monitoring performance and providing coaching and mentorship.
- Serve as a subject matter expert and provide advanced technical support and troubleshooting for complex desktop and end-user computing issues.
- Analyze recurring desktop support issues to identify root causes and implement solutions to prevent future incidents.
- Maintain accurate and up-to-date documentation of desktop support processes procedures and troubleshooting steps to facilitate knowledge sharing and improve efficiency.
- Subject Matter Expert in Windows and Mac enterprise computing in an active directory domain environment.
- Familiarity with conference room AV equipment and infrastructure.
- Familiarity with Linux and virtual machines.
- Familiarity with networking such as DHCP Subnet DNS VLAN wireless and LAN (local area network).
- Familiarity with VoIP fax Muti-function copiers and other common IT peripherals.
Desired Qualifications:-
- 6 years of relevant applicable professional experience
- Experience with small team leadership
- Experience with managing customer expectations and delivering the highest quality customer service
- Subject Matter Expert in Mac Windows and Linux operating systems
- ServiceNow expertise for queue management and ticket fulfillment.
- Bachelors degree from an accredited
Employment Type
Full-time
