NSC Desktop Support Lead

Chantilly, VA - USA

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

Job Title: NSC Desktop Support Lead

Client: NIH

Duration: Full Time

Responsibilities:-

Senior technician to provide leadership at 6001 Executive Blvd for support staff assigned at that location.
Provide leadership and guidance to a team of desktop support technicians including assigning tasks monitoring performance and providing coaching and mentorship.
Serve as a subject matter expert and provide advanced technical support and troubleshooting for complex desktop and end-user computing issues.
Analyze recurring desktop support issues to identify root causes and implement solutions to prevent future incidents.
Maintain accurate and up-to-date documentation of desktop support processes procedures and troubleshooting steps to facilitate knowledge sharing and improve efficiency.
Subject Matter Expert in Windows and Mac enterprise computing in an active directory domain environment.
Familiarity with conference room AV equipment and infrastructure.
Familiarity with Linux and virtual machines.
Familiarity with networking such as DHCP Subnet DNS VLAN wireless and LAN (local area network).
Familiarity with VoIP fax Muti-function copiers and other common IT peripherals.

Desired Qualifications:-

6 years of relevant applicable professional experience
Experience with small team leadership
Experience with managing customer expectations and delivering the highest quality customer service
Subject Matter Expert in Mac Windows and Linux operating systems
ServiceNow expertise for queue management and ticket fulfillment.
Bachelors degree from an accredited

Job Title: NSC Desktop Support Lead Client: NIH Duration: Full Time Responsibilities:- Senior technician to provide leadership at 6001 Executive Blvd for support staff assigned at that location. Provide leadership and guidance to a team of desktop support technicians including assigning task...