Technical Business Analyst
Technical Business Analyst
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Job Description
ConnectWise is an industry and Global leading software company with over 3000 colleagues in North America EMEA and APAC. As a community-driven software company dedicated to the success of technology solution providers our suite helps over 45000 of our partners manage their businesses better sell more efficiently automate service delivery and remotely control technology so they can consistently deliver amazing customer experiences.
Our company is powered by our connections our colleagues and our community. And we accept all kinds.
Game-changers innovators culture-loversand humankind.
We invite discovery and debate. We recognize key moments as milestones.
We see you and value you for your unique contributions. Our inclusive positive culture lays the foundation to ensure every colleague is valued for their perspectives and skills giving you the choice of how YOU make a difference.
Curious Read this opportunity to learn how YOU can make a difference at ConnectWise!
General Summary:
The Technical Business Analyst will work with product owners and requesters to gather requirements validate processes understand scope test steps to reproduce and assist with demos and training for system requests. The Technical Business Analyst will review analyze and evaluate the systems and user needs. This individual will produce documentation of both current and new processes as well as system flow diagrams. This individual will work in partnership with cross-functional teams to assist in any projects assigned to ensure the project is well defined and coordinated.
Essential Duties & Responsibilities:
Provides support to cross functional team(s) with a high attention to detail
Researches analyzes and documents findings
Document and distribute new or revised processes and procedures that result from project efforts
Analyze business problems and recommend solutions
Write user stories with detailed acceptance criteria
Create and implement a solution design that will meet the needs of the business
Create and implement project plans when applicable
Test the design manage QA and UAT verify solutions
Write up and keep detailed records of initiatives
Perform System demo participate in user acceptance testing and conduct user training
Facilitate user acceptance and sign off
Performs a variety of tasks
A certain degree of creativity and latitude is required
Review analyze and evaluate market data and trends
Work with stakeholders and requestors to document requirements define project scope and objectivesand do the analysis to provide recommendations to stakeholders and management on the next steps
Knowledge Skills and/or Abilities Required:
Ability to work independently on projects and processes with general supervision
Ability to situationally adapt and understand new technology/processes
Must have excellent and effective oral and written English communication skills to speak with bothtechnical and non-technical audiences
Must be detail oriented strong analytical people and documentation skills
Well-versed in both Agile and waterfall methodologies as well as SCRUM
Must understand how to communicate difficult/sensitive information tactfully
Ability to work on multiple priorities and/or projects simultaneously
Problem-solving abilities and the ability to meet reasonable deadlines
Strong team player with the ability to build positive and collaborative relationships within theorganization
Familiar with relational database concepts and client-server concepts
Financial Analysis and Familiarity with Financial Terms
Willingness to call or speak with customers directly
Familiarity with SharePoint Smartsheet and Jira
Educational/Vocational/Previous Experience Recommendations:
Bachelors degree in a related field or equivalent business experience
2 years of related experience
2 years of experience working with the Salesforce Platform
Experience with Agile/Scrum methodologies
Salesforce Business Analyst Certification
Preferred: Experience in Finance or Marketing
Working Conditions:
Onsite/Hybrid/Remote depending on location
0-25% travel may be required
ConnectWise is an Equal Opportunity Employer dedicated to building a diverse and inclusive workforce and providing a workplace free from discrimination and harassment. ConnectWise provides equal employment opportunities to all employees and applicants without regard to race ethnicity color religion age sex (including pregnancy) sexual orientation gender gender identity or expression ancestry national origin citizenship status physical or mental disability genetic information military/veteran status marital status familial or parental status or any other characteristic or status protected by applicable federal state and local laws.
The statements above are intended to describe the general nature and level of work being performed by individuals assigned to this duties may be assigned as needed. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the job and/or to receive other benefits and privileges of employment. If you need a reasonable accommodation for any part of the application and hiring process please contact us at or 1-.
Required Experience:
IC
Employment Type
Full Time
