Merchant Support Specialist I

Unlock your potential with Quantum ePay! Were a fast-growing financial technology provider helping business owners lower costs increase revenue and improve their quality of life. Our company is expanding quickly and were looking for motivated team members with great customer service skills who are eager to learn and grow.

As a Merchant Support Specialist I youll be on the front lines supporting our merchants answering questions and resolving issues. You dont need to have payments experience yet well provide the training and tools you need to be successful. This is a great opportunity to start a career in fintech with plenty of room for growth as you gain experience.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Research and resolve issues related to merchant processing history transactions and account activity
• Assist merchants with terminal and gateway issues ensuring timely resolution and minimal disruption to business operations
• Respond to and resolve merchant billing and invoicing questions with accuracy and professionalism
• Review and analyze merchant fee structures and pricing to identify discrepancies or opportunities for optimization
• Deliver exceptional service by answering merchant questions and ensuring a positive customer experience
• Collaborate with internal teams (Risk Underwriting Sales etc.) to resolve merchant issues efficiently
• Perform additional duties and special projects as assigned

QUALIFICATIONS:

• 1 year of customer service experience (call center retail banking or similar)
• Excellent verbal written interpersonal and relationship-building skills
• Ability to troubleshoot and problem solve with patience and professionalism
• Strongly self-motivated with a drive to succeed and grow quickly into senior responsibilities
• Strong work ethic self-discipline and ability to manage multiple priorities in a fast-paced environment
• PC literate with Microsoft Office Suite experience; CRM or ticketing system knowledge preferred
• Bilingual skills (Spanish Vietnamese Mandarin Japanese preferred)

SALARY:

This role includes quarterly profit-sharing bonuses as part of a total compensation package in addition to a full range of medical dental retirement planning and/or other benefits.

• Base hourly range: $17.00 - $21.00/hr
• Salary including quarterly profit-sharing bonus and comprehensive benefits program range (annualized): $49557 - 59541

WHY WORK HERE

• Awarded Top Workplace of Orange County by the OC Register!
• New state of the art open-concept facility with stand-up desks balance boards stationary bikes and more!
• Work hard play hard culture!
• Monthly Beer Socials and BBQs!
• Proven promote from within mentality!
• Benefit offerings:
  • Medical dental vision acupuncture and chiropractic
  • 401k Safe Harbor; 100% employer match processed semi-monthly up to 4%
  • Profit Sharing; paid on a quarterly basis

Required Experience:

IC