Client Advisor, Patek Philippe South Coast Plaza

Job Title: Client Advisor-Patek Philippe
Reports to: Store Director
Division: Retail

OVERVIEW

The Client Advisor-Patek Philippe is responsible for generating revenue for the company through the
sales of Patek Philippe and other luxury watches while providing an outstanding client experience
reflective of Pateks image as the finest timepiece in the world. The Client Advisor-Patek Philippe
is expected to build strong long lasting relationships with clients as well as creating networks
with which to meet legitimate client leads. This includes strategically following-up embracing and
utilizingthe CRM system and tools and handling escalated issues with outstanding diplomatic skills.

ESSENTIAL JOB RESPONSIBILITIES

Meeting or exceeding sales objectives
Provide the Patek Philippe experience to all clients.
At a minimum must meet sales objectives for any given month quarter and year.
Develop potential clients through walk-in traffic.
Clienteling - focus on developing long-term relationships with the client so that they are more
likely to think about visiting and buying from the store in the future. As appropriate follow-up
with clients utilizing the CRM system. This may include but is not limited to birthday cards
holiday cards informing clients of new merchandise and inviting customers to special
events/campaigns.
Maintain and grow existing clients and reach new prospects.
Assist team in other areas of the store and sales process where needed.
Clearly understand daily sales objective and how it relates to weekly and monthly
targets.
Attend training sessions to increase product knowledge.
Readily accept and incorporate constructive advice given by managers on how to improve sales
performance.

Ensure an outstanding client experience
Work to create a positive inviting and fun environment for the discerning client.
Be enthusiastic and demonstrate a passion for watches.
Create a relationship with the client:
o Greet the client when they enter the store.
o Listen to the needs of the client and ask discovery questions.
o Demonstrate outstanding product knowledge to educate the client and address their needs.
o Understand available inventory within store and if needed at other TourneauBucherer stores.
o Create excitement with the client about the product.
o Ultimately gain the clients trust.
Partner with other Client Advisors as appropriate to make a sale.
Obtain client information utilizing the CRM system to build an on-going relationship.
In the event that the client contact results in a sale efficiently close and process the sale
to include accurate warranty completion and cleaning/sizing/setting of the watch.
Provide superior after-sale service to all TourneauBucherer clients.
Be solution oriented using all available tools to resolve issues with diplomatic
skill.
Keep management informed of potential product as well as client issues.

Inventory and visual display at the selling floor level
Ensure the precise set up and breakdown of the displays.
Maintain pristine selling floor environment during the business day.
Ensure proper care and handling of all merchandise and company assets by complying with company
directives such as Care & Handling and Packing Standards guidelines.

Patek Ambassador
Be a well presented and a professional representative of the brand both in the store as well as
at external functions.
Fully understand the brand image and convey that image consistently while representing the
brand
Fully understand the history of the brand and incorporate in the day to day sales functions of
the brand.
Uphold the policies and procedures as set forth by TourneauBucherer.
Maintain a positive attitude and be a contributing member of the TourneauBucherer
team.
Update and maintain knowledge on the brand product procedures policies and the
competition.

QUALIFICATIONS

5 years of strong luxury retail experience watch knowledge highly preferred.
Proven track record in consultative selling with a passion for building clientele and
selling.
Impeccable presentation and excellent verbal and written communication skills with knowledge and
experience with client developing.
Team player.
Must be able to work a flexible schedule throughout the week.
Exemplary level of integrity and professionalism at all times.
Must have a polished and professional appearance with a positive attitude.
Adaptable with an attitude of continuous learning.
A Bachelors degree or equivalent in business or related discipline is preferred.
Bi-lingual language proficiency is a plus to cater to our international customer base

Compensation: $38.00 - $50.00 per hour plus incentive program

We are an Equal Opportunity Employer. All persons shall have the opportunity to be considered for employment without regard to their race color creed religion national origin ancestry citizenship status age disability sex gender veteran status genetic information or any other characteristic protected by applicable federal state or local laws.