Customer Connections Coordinator

Join the Mitsubishi Motors North America (MMNA) Team!

About the Job:

We are looking for aCustomer Connections Coordinatorto be the frontline voice of our this role youll engage directly with customers via phone and chat delivering empathetic knowledgeable support to resolve inquiries quickly and effectively. Youll help customers navigate everything from vehicle features and warranties to Mitsubishi programs ensuring every interaction reflects our commitment to excellence.

This is a dynamic opportunity for someone who thrives in an ever-evolving environment enjoys problem-solving and is passionate about creating positive customer experiences.

This role reports to the Manager Customer Connections.

Role Summary:

As a Customer Connections Coordinator you will play a key role in driving customer satisfaction and loyalty. Youll work closely with internal specialists and field personnel to troubleshoot issues guide customers through their ownership journey and support continuous improvement efforts. Your ability to listen attentively communicate clearly and resolve concerns using critical thinking analysis will be essential to your success. This role also offers opportunities to contribute insights support training initiatives and grow into a subject matter expert within the Aftersales team.

Daily Shift: MondayFriday with a staggered shift from 9am to 6pm.

As a Customer Connections Specialist You Will:

• Field incoming customer calls and chats resolving inquiries with a focus onFirst Contact Resolution.
• Provide expert guidance on vehicle features maintenance warranties and Mitsubishi programs.
• De-escalate customer concerns with empathy and professionalism.
• Maintain accurate records of customer interactions and internal feedback.
• Collaborate with Customer Connections Specialists to troubleshoot and resolve complex issues.
• Encourage customer engagement with Mitsubishi dealerships and coordinate with field personnel as needed.
• Share insights on customer trends to support service delivery improvements.
• Partner with Specialists and Sr. Specialists to identify training and process enhancement opportunities.
• Consistently meet department goals and deadlines.
• Participate in internal training and contribute to team initiatives.
• Required in-office: TuesdayThursday for the first 90 days; hybrid schedule thereafter.

Measuring Your Momentum:

First 90 Days Getting Up To Speed

• Navigate systems confidently to support customer interactions.
• Demonstrate curiosity and engagement in learning opportunities.
• Build confidence in a specific area of expertise.

Year 1 Victory Lap

• Communicate product and warranty information independently.
• Show initiative to become a subject matter expert.
• Take on emerging projects and contribute to team innovation.

Ready to Join The Team You Should Have:

• Associate or bachelors degree or a minimum of 2 years of customer service experience in lieu of a degree.
• Strong written and verbal communication skills.
• Ability to remain calm and professional in high-pressure situations.
• Proficiency in navigating customer service systems and databases.
• with a desire to learn and grow.

Extra Horsepower (Profile Differentiators):

• Experience in automotive customer support or dealership operations.
• Familiarity with CRM systems and chat platforms.
• Bilingual (English/Spanish) proficiency is a plus.

Pay Transparency:

The base salary for this position ranges between $19 to $21/hour. The base salary will be based on a number of factors including the role offered the individuals job-related knowledge skills and addition to base salary we are proud to offer a comprehensive and competitive benefits package for all eligible employees which also includes 401k with company match Mitsubishi Lease Program and a full range of medical financial and other perks and benefits.

Perks and Benefits:

• Family First:Enjoy comprehensive healthcare coverage including medical dental and vision plans.
• Be a Proud Mitsubishi Ambassador:Take advantage of our Discounted Employee Lease Car program covering insurance maintenance and registration fees with no down payment or credit check required.
• Secure Your Future:Benefit from our 401(k) with Company match and annual contributions based on years of service.
• Fuel Your Growth:Access professional development opportunities including training tuition reimbursement and employee resource groups.
• Take Time for Yourself:Enjoy up to 30 days of paid time off including holidays vacation and other leave options.
• Hybrid Working Environment: Enjoy the best of remote and in-office work in our modern office located in the trendy area of Franklin TN.
• Thrive in an Open Environment: Experience our collaborative workspace where ideas flow freely.

The MMC Way:

Our values form the foundation of everything we do. At Mitsubishi Motors we are committed to a set of core principles that guide our actions decisions and interactions. Our values reflect who we are as a company how we collaborate and the impact we aspire to make. These values are what we call the MMC Way:

• Think of Our Customers Strengthen Trust
• Enrich Society
• Welcome All Facts Share Difficult News First
• Conduct and Challenge Yourself Professionally
• Respect All Work as a Broader Team

Diversity and How to Apply:

At MMNA we embrace the strength that diverse perspectives and experiences bring to our team. Our application process is designed to champion inclusion and equity. Were on the lookout for the ideal fit for each role valuing skills and experiences over traditional education or specific company backgrounds. Feel encouraged to apply even if your profile doesnt precisely match the job description. We invite you to delve into a few thought-provoking questions in our application offering you the opportunity to showcase your unique talents and insights right from the start.

Once youve submitted your application expect to hear from us within 7 business days. Were committed to keeping you informed about the status of your application ensuring transparency and open communication throughout the process. We understand that perfection is a journey and if you ever have questions about your application or the process itself dont hesitate to reach out to your recruiter.

Mitsubishi Motors is proud to be an equal-opportunity employer excited about collaborating with talented individuals of all identities. We do not discriminate based on identity aligning with our commitment to fostering a diverse workplace. Our code of conduct serves as a guiding light for the company we aspire to be celebrating our differences as the driving force behind a product that serves a global user base.

We welcome applications from individuals with disabilities and is prepared to provide reasonable accommodations. If you require such accommodations for the job application or interview process please email.

We hope you will join us on this journey where your dedication aligns with our values creating an environment that fosters growth collaboration and meaningful contributions.

Clickhere to learn more about what its like at MMNA!