Service Controller

About this Role

Were on the lookout for a Service Controller to keep our EMC hire fleet in peak condition. Youll manage the day-to-day service function coordinating engineers and third-party suppliers to deliver fast safe and effective repairs and servicing. This is a key role in ensuring equipment uptime and keeping customers informed every step of the way.

• Coordinate mobile workshop and third-party repairs with efficiency and accuracy
• Handle service bookings breakdowns damage reports and warranty cases
• Communicate regularly with customers ensuring updates are timely and transparent
• Record and monitor service updates and costs on our maintenance system
• Support compliance scheduling and reporting for key service milestones

About You

Youll bring hands-on experience from a similar service control fleet maintenance or engineering admin role. Calm under pressure and organised by nature youll thrive in a busy environment where no two days are quite the same.

• Proven experience in a similar service or fleet coordination role
• Excellent communication and scheduling skills
• Confident using maintenance management systems
• Comfortable working with customers and internal teams
• Passionate about high service standards and asset availability

Even if you dont tick every box we encourage you to applyyour potential matters to us.

About Us

At Dawsongroup EMC we supply service and support a wide range of municipal and civil assets from sweepers and refuse vehicles to gully tankers and hot boxes. Part of Dawsongroup plc were proud to offer smarter asset strategies that help public and private sector clients stay agile compliant and cost-effective.

• Over 1000 employees across 11 countries
• Family-owned with over 40 years of asset rental expertise
• Committed to reducing carbon impact with cleaner fleets
• Recognised for service innovation and investment in people
• Award-winning support and long-standing client partnerships

About Your Future

Joining Dawsongroup means more than just a jobits the start of a career where youre valued supported and given room to grow. We know people are our greatest asset and we invest accordingly.

• Competitive salary and bonus scheme
• 2x Life assurance
• Funded training and internal progression
• Up to 29 days holiday plus bank holidays
• Cycle to work scheme and wellbeing support
• Inclusive culture welcoming candidates from all backgrounds

Dawsongroup plc is an equal opportunity employer. We encourage applications from candidates of all backgrounds and experiences.

Established in 2005 Dawsongroup emc is a family-owned business leading the way in the municipal industrial and specialist vehicle rental market. Join the Dawsongroup family to invest your career in a company that invests in you.