Customer Service RepresentativeSales Support Carbon Steel Parts

As a Customer Service Representative/Sales Support you will play a crucial role in supporting the sales operations by managing quotes processing orders and maintaining strong relationships with customers. This position focuses on sales support and internal coordination ensuring smooth communication between customers production logistics and sales teams. You will handle inquiries prepare quotes for smaller projects and assist with project coordination in a fast-paced steel fabrication environment.

COMPENSATION & BENEFITS

• Competitive base salary in the range of $70000 to $83000.
• Performance-based discretionary bonus opportunities
• Comprehensive health benefits package
• Laptop and necessary technology provided
• Opportunities for professional development and training
• Company social events and team-building activities
• Supportive work environment focused on work-life balance

THE COMPANY & CULTURE

Our client is a well-established leader in steel fabrication serving the construction and industrial sectors for over 50 years. The company is known for its commitment to quality safety and customer satisfaction with a strong focus on teamwork and continuous improvement. They foster a collaborative high-energy environment where employees are valued for their expertise and contributions. The company invests in modern technology and professional development making it an excellent place to build a long-term career in the steel industry.

THE LOCATION

• The office is located in Brampton ON
• Work is Monday to Friday 8:00 AM to 5:00 PM with a one-hour lunch break from 12:00 PM to 1:00 PM
• This position requires full-time in-office attendance at the Brampton office

THE PRODUCT/SERVICE

• Steel products and fabrication services tailored to construction and industrial projects
• Comprehensive project coordination and sales support within the steel industry
• Expertise in steel grades plate processing and interpreting technical drawings
• Integrated customer service managing quotes orders production planning and logistics coordination

PRODUCT & SALES CYCLE

• Orders primarily involve steel products with varying complexity and size depending on customer needs
• The sales cycle is largely driven by project timelines and can range from quick turnaround quotes to large projects requiring several weeks to months for completion
• Typical sales cycle for routine orders is shorter while major project quotes and approvals can extend the cycle significantly
• Customer service representatives support the conversion of quotes into orders and manage ongoing communication throughout the sales process to ensure timely delivery and customer satisfaction

TYPICAL DAY & DUTIES

• Respond to customer inquiries via phone and email providing timely and accurate information
• Prepare and send quotes for smaller projects ensuring pricing and details are correct
• Process incoming orders and enter them into the ERP system
• Coordinate with production logistics and sales teams to ensure order accuracy and timely delivery
• Track order status and proactively communicate updates or delays to customers
• Review and interpret technical drawings and specifications as needed for quotes and orders
• Resolve customer issues or escalate them to the appropriate team member
• Maintain accurate records of customer interactions quotes and orders
• Support project coordination for larger or more complex orders
• Participate in daily team meetings and collaborate on process improvements

SUPPORT & TRAINING

• Formal Classroom
• Online
• On the Job
• Mentorship/Shadowing

PREFERRED EXPERIENCE & BACKGROUND

• 3-7 years of experience in customer service inside sales sales support or project coordination within the steel fabrication steel center or heavy industrial environment
• Strong knowledge of steel grades plate processing and the ability to read and interpret CAD drawings
• Experience working with ERP systems and coordinating with production logistics and sales teams
• Excellent communication skills both written and verbal with the ability to build and maintain customer relationships
• Detail-oriented organized and able to manage multiple priorities under pressure

EDUCATION

• Post Secondary Education

TECHNICAL SKILLS

• Proficient with ERP systems relevant to steel fabrication and logistics
• Ability to read and interpret CAD drawings and technical documents
• Strong computer skills with multitasking capability
• MS Excel for data entry and quote preparation
• MS Word for correspondence and documentation
• Effective use of email and online communication tools
• Familiarity with online screen sharing and virtual meeting platforms

WHY YOU SHOULD APPLY

• Industry Stability & Reputation Join a well-established steel fabrication leader with over 50 years of proven success trusted by major construction and industrial clients.

• Growth & Development Benefit from professional training modern technology and a clear path to advance your career within a collaborative and supportive environment.

• Competitive Compensation & Culture Benefit from regular team-building events and a company that truly values work-life balance.

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Just Sales Jobs has earned a reputation as the best recruitment agency in Ontario. We source and place for Sales Positions between Toronto and Kitchener/Waterloo and cities in between. Sales positions we hire for include Vice President of Sales National Sales Director Sales Director Director of Sales Regional Sales Manager Territory Sales Manager Sales Manager Vice President Business Development Business Development Business Development Director Business Development Representative Business Development Manager Business Development Officer Sales Representative Senior Sales Representative Sales Development Representative Account Manager Account Executive Senior Account Manager Telemarketer Inside Sales Outside Sales Door to Door Sales.

Our client is an equal opportunity employer committed to creating a diverse and inclusive barrier-free workplace. They strive to provide a safe healthy and respectful workplace where individuals are valued for their contributions. Our client encourages applications from women aboriginal peoples members of visible minorities and persons with disabilities.Our client is committed to providing an accessible and supportive recruitment experience for persons with disabilities. If you require accommodations at any stage of the recruitment process please notify us in advance atWe thank all applicants in advance for their interest however only those candidates under consideration will be contacted.

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