IT Service Operation

Davidson, NC - USA

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

Overview:

TekWissen is a global workforce management provider headquartered in Ann Arbor Michigan that offers strategic talent solutions to our clients worldwide. Our client is a company that specializes in global climate technologies. It operates in the Climate segment that delivers energy efficient products and energy services. The company offers the client and American Standard Heating & Air Conditioning which provides heating ventilation and air conditioning (HVAC) systems and commercial and residential building services parts support and controls; energy services and building automation.

Position: IT Service Operation

Location: Davidson NC 28036

Duration: 12 Months

Job Type: Temporary Assignment

Work Type: Onsite

Job Description:

Summary:

IT Service Operations Senior Support Partner will provide tier III level IT partnership for internal client employees implementing maintaining and enhancing IT infrastructure.
This includes providing technical support ensuring world-class customer satisfaction adherence to company policies and enforcing company standards.
Candidate will have the opportunity to work alongside Executive Leadership Teams.
Through utilizing ITLT best practices and our ServiceNow platform this position focuses on technologies support and deployment computers tablets mobile devices printers applications and handheld scanners.
This includes asset management for hardware devices.
This role will also participate in IT related projects and deployments as needed.
Candidates are required to be onsite in the Davidson campus during normal business hours as well as occasional after-hours support.

Responsibilities:

Technical endpoint support of computers tablets mobile devices printers handheld scanners and peripherals
Maintain client hardware lifecycle and asset management activities
Provide partnership and support for IT related projects
Complete minor and major incident management
Support application and emerging technology deployment support
Fulfill hardware and software requests
Provide employee training related to employee used hardware and IT processes
Partner with teams on providing continuous improvement MDI and lean thinking to IT processes tools and services
Support technical solutions and ensure reliable secure client endpoint devices.
Ensure that all internal customer inquiries and issues are solved correctly and in a prompt and professional manner.
Partner with our business partners in projects and M&A activities to solution and support the proper strategically secure client endpoint solution per the businesss needs.
Coach and train new IT Service Operations Specialist
Participate in Lean activities as key stakeholder
Participate in enterprise root cause analysis and solutioning

Additional Responsibilities:

Provide IT support to Executive Leadership Teams ensuring all technical issues are resolved promptly and efficiently
Set up and maintain Executive Leadership Teams computers ensuring all necessary software and hardware are up-to-date and functioning correctly
Assist with the setup and support of video conferencing systems ensuring seamless virtual meetings and presentations
Manage and support Executive Leadership Teams mobile devices including iOS smartphones and tablets ensuring secure and efficient operation
Maintain a high level of confidentiality and professionalism while handling sensitive information and executive communications
Provide first-line technical partnership for our Executive Leaders their Executive Assistants and the Advance Manufacturing Team
Take ownership of IT related questions issues and requests for our Executive Leaders their Executive Assistants and the Advance Manufacturing Team
Occasional travel with the Executive Leadership Teams to support applications and IT infrastructure
Collaborate with the Advance Manufacturing Team to assist with the implementation and integration of IT initiatives related to Infrastructure
Represent IT Service Operations as the technical liaison to the Advance Manufacturing Team
Ensure Advance Manufacturing Team initiatives are aligned with current IT initiatives and security posture
Create standard work for IT Support Partners regarding the IT solutions coming from the Advance Manufacturing Team.

Ideal Qualifications and Competencies:

Bachelors or Associate degree in a related IT technical field
10 years of experience in IT support with preferably 3-5 years supporting executive or senior management teams
Experience with the ServiceNow platform
Experience with supporting shop floor systems & hardware
Experience with Linux operating systems
Possess an open and innovative mindset with the ability to see opportunities while evaluating challenges
Complete Lean 101 & Lean 102 or equivalent training within 1 year of starting the position

Demonstrate

Ability to demonstrate outstanding customer service skills
Demonstrate excellent oral and written communications skills
Ability to demonstrate strong interpersonal skills
Work Independently with minimal supervision
Must have a strong self-driven personality focused on learning solutioning and customer service
Ability to diagnose and troubleshoot client devices including computers tablets mobile devices printers handheld scanners applications and other employee-based technologies
Ability to demonstrate strong organizational skills
Excellent problem-solving and critical thinking skills
Ability to follow documentation procedures
Ability to demonstrate strong remote troubleshooting support skills
Ability to evaluate priorities and drive effective time management
We offer competitive compensation and comprehensive benefits and programs.
We are an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin pregnancy age marital status disability status as a protected veteran or any legally protected status.

TekWissen Group is an equal opportunity employer supporting workforce diversity.

Overview: TekWissen is a global workforce management provider headquartered in Ann Arbor Michigan that offers strategic talent solutions to our clients worldwide. Our client is a company that specializes in global climate technologies. It operates in the Climate segment that delivers energy ef...