Technical Support Engineer
Technical Support Engineer
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Salary Not Disclosed
1 Vacancy
Job Description
Technical Support Engineer (Level 2 / Level 3)
Location: Albuquerque New Mexico - On-site Preferred Remote Considered
Employment Type: Full-Time
Compensation: Competitive; aligned with market standards
About the Role
We are seeking a highly skilled and motivated Technical Support Engineer (L2 or L3) to join our growing team. This role is ideally suited for a local on-site candidate but we are open to considering remote/offsite professionals depending on experience and fit. Youll play a critical role in supporting and enhancing our technical operations with responsibilities tailored to your level of expertise.
Key Responsibilities
- Provide Tier 2 or Tier 3 technical support for internal and/or external systems applications and infrastructure
- Troubleshoot complex technical issues across networking systems hardware and software
- Collaborate with engineering IT and support teams to ensure timely resolution of incidents
- Escalate issues when needed while maintaining ownership of resolution lifecycle
- Document solutions technical processes and recurring issues for continuous improvement
- Contribute to projects involving system upgrades migrations and performance optimizations
- Maintain a high level of customer service and professionalism in all support interactions
Qualifications
Level 2 Candidates:
- 2 4 years of experience in technical support IT operations or systems administration
- Solid understanding of networking operating systems (Windows/Linux) and common support tools
- Experience with ticketing systems (e.g. Jira Zendesk ServiceNow)
- Strong problem-solving and communication skills
Level 3 Candidates:
- 4 7 years of experience in senior technical support or system/network engineering
- Expertise in diagnosing and resolving complex infrastructure or application issues
- Experience with automation scripting (e.g. Bash PowerShell Python) or DevOps tools
- Prior involvement in incident response infrastructure design or high-availability systems
Preferred Qualifications
- Industry certifications (e.g. CompTIA Cisco Microsoft AWS etc.)
- Experience supporting hybrid or distributed teams
- Familiarity with ITIL practices or structured support models
- Comfortable working independently and taking ownership of technical problems
Work Environment
- Primary preference: On-site at Insert Location
- Secondary option: Remote candidates considered for the right skill and experience match
- Collaborative and fast-paced team environment
- Flexible approach to work arrangements based on candidate strengths and business needs
About GDI Infotech: GDI Infotech is a talent-matching company focused on matching the right people to the right positions to assist organizations achieve their strategic objectives. Since our founding in 1993 weve assisted countless organizations in achieving their goals. Building successful teams requires more than just technical skills. GDIs proven 360 methodology address all attributes for success creating successful teams. We positively impact lives daily by matching the right people with the right position.
Employment Type
Full Time
