Desktop Support Executive
Desktop Support Executive
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Salary Not Disclosed
1 Vacancy
Job Description
Job Description:
Position Summary:
Avis Budget is seeking a high-performing and polished Desktop Support Professional to deliver white glove support for approximately 80 executive users including C-level executives and Vice Presidents at our Parsippany NJ headquarters. This role requires excellent technical proficiency in Microsoft technologies an outstanding customer service mindset and the ability to thrive in a high-touch fast-paced environment.
Youll provide end-to-end desktop and mobility support ensuring all executive users experience flawless IT service both in and out of the office. This position requires strong communication skills professionalism and the ability to discreetly manage sensitive executive support needs. A rotating on-call schedule is required.
Key Responsibilities:
- Provide white glove deskside and remote support to C-Level and VP executives.
- Install configure and troubleshoot Microsoft Windows Office 365 Suite Teams Outlook OneDrive and related productivity tools.
- Support laptops desktops printers docking stations mobile devices (iOS/Android) and AV equipment.
- Maintain executive conference rooms and ensure AV/video conferencing systems run flawlessly.
- Prioritize and manage service tickets using the companys ticketing system (e.g. ServiceNow).
- Provide hardware and software lifecycle support including image creation patching and deployment.
- Coordinate with infrastructure and application teams for complex escalations.
- Support remote access tools and VPN connectivity.
- Participate in a rotating on-call schedule including off-hours and occasional weekend support.
- Ensure documentation and asset inventory are kept current.
Required Qualifications:
- 5 years of experience in desktop support or executive support roles.
- Strong expertise in Microsoft Windows 10/11 Office 365 Teams Exchange SharePoint and OneDrive.
- Familiarity with Active Directory Intune SCCM and software distribution.
- Strong working knowledge of mobile device management (MDM) for iOS and Android.
- Experience with AV systems Zoom/Teams conferencing and conference room setups.
- Excellent interpersonal and communication skills; professional demeanor and ability to work with discretion.
- Ability to multitask and prioritize effectively in a high-pressure environment.
- Proven problem-solving and troubleshooting skills.
Preferred Qualifications:
- Experience supporting executive-level or white-glove environments.
- Certifications such as CompTIA A Microsoft Certified: Modern Desktop Administrator or ITIL Foundation are a plus.
- Knowledge of Jamf ServiceNow and MacOS support a plus.
Employment Type
Full-time
