Team Lead, Account Management

About Wolt

At Wolt we create technology that brings joy simplicity and earnings to the neighborhoods of the 2014 we started with delivery of restaurant food. Now were building the delivery of (almost) everything and youll find us in over 500 cities in 30 countries around the 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe.

Working at Wolt isnt always easy but its definitely exciting. Here youll learn more build more and ship more than in most other companies. Youll be challenged a lot but also have a lot of fun on the way. So if youre a self-starter with drive and entrepreneurial spirit this could be the ride of your life.

About the Team

The SMB Account Management team was established in October 2021 with the mission of strengthening relationships with our growing partner portfolio and maximizing revenue opportunities. Today we operate across more than 50 cities in Japan and collaborate with thousands of restaurant partners.

Our team defines what success looks like for restaurant partners on the Wolt platform and provides the tools and support to achieve it. This requires a 360-degree perspectiveconsidering the needs of partners users and overall operations.

We are constantly innovating: introducing new products developing marketing approaches for restaurants and keeping up with industry trends. Through these efforts we bring Wolts missionmaking cities better placesto life by empowering local communities and growing together.

The team consists of two core functions: Account Development and Account Management.

Role Description

As the SMB Account Management Lead for North Japan you will be responsible for maximizing the performance of your portfolio driving KPIs and user metrics (e.g. menu quality marketing initiatives in-app visibility order rejection rate and operational uptime).

Key responsibilities include:

• Providing your team with a clear vision tools insights and goals to achieve success

• Building and maintaining long-term trust-based relationships with key restaurant and retail partners

• Monitoring regional performance metrics and executing strategic actions to align with national targets

• Recruiting coaching training and developing talent to build a high-performing people-first team culture

• Driving cross-functional collaboration with sales new partner acquisition operations and other teams

• Learning from global best practices and localizing them for the Japanese market

• Evolving and optimizing account management processes to support a rapidly scaling organization

• Leading by example and embodying Wolts values in daily work and leadership style

• Creating a positive accountable workplace where the team feels empowered to grow and succee

Qualifications & Skills

• 23 years of experience leading teams in account management customer success or related fields

• Strong interpersonal and negotiation skills with proven ability to manage complex client relationships

• Demonstrated leadership in building high-performing teams through hiring coaching and development

• Experience adapting to and driving change in fast-paced growth environments

• Innovative mindset with the ability to approach challenges from fresh perspectives

• Analytical thinking and decision-making based on data insights

• Familiarity with analytics tools such as Looker or Snowflake

• Experience collaborating with international stakeholders and applying a global perspective

• Passion for the restaurant or service industry (a strong plus)

• Business-level proficiency in both Japanese and English

• Flexibility to travel as required

• Ability to be based in Sapporo preferred (though other locations in Japan may be considered)

Recruitment Process

1. Application review

2. First interview (1 hour online)

3. Interviews with hiring manager and team members (2 rounds online)

4. Assignment submission (prior to interview)

5. Assignment interview (online)

6. Final interview (online)

7. Offer

All interviews will be conducted online. Candidates will be asked to submit their assignment prior to the dedicated interview round.

Our Commitment to Diversity and Inclusion

Were committed to growing and empowering a more inclusive community within our company industry and cities. Thats why we hire and cultivate diverse teams of people from all backgrounds experiences and perspectives. We believe that true innovation happens when everyone has room at the table and the tools resources and opportunity to excel.