Customer Service Specialist Intermediate VA Enrollment Verification (SA26018)
Customer Service Specialist Intermediate VA Enrollment Verification (SA26018)
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Salary Not Disclosed
1 Vacancy
Job Description
All Job Postings will close at 12:01 a.m. CT on the specified Closing Date (if designated).
Working Title:
Customer Service Specialist Intermediate - VA Enrollment Verification (SA26018)Institution:
Minnesota State University MankatoClassification Title:
Bargaining Unit / Union:
206: AFSCME - Clerical and OfficeCity:
MankatoFLSA:
Non Job ExemptFull Time / Part Time:
Part timeEmployment Condition:
Classified - UnlimitedSalary Range:
$0.00 - $0.00Salary Range
$20.76 - $27.53 / hourly
Job Description
Responsible for the administration of Veterans Administration educational benefit programs at Minnesota State University Mankato. Assist students and the public with questions and concerns regarding eligibility and certification of benefits. The incumbent serves as Veterans School Certifying Official certifying Veterans School Certifying Official certifying veterans and eligible persons adhering to rules regulations and guidelines as determined by the University the U.S. Department of Veterans Affairs and the State Approving Agency.
Minimum Qualifications
Explain laws rules regulations standards policies and procedures to clients coworkers and customers.
Convey complicated information in an understandable manner as a resource for outside agencies for clients coworkers and customers.
Learn to use chat communication tools to communicate with clients coworkers and customers effectively and promptly in real time.
Knowledge of standard computer software programs for word processing spreadsheets and databases sufficient to create modify and protect files.
Document and records management sufficient to accurately file and categorize electronic documents.
Preferred Qualification
Demonstrated commitment to fostering a diverse working and learning environment.
Knowledge of and experience in certifying veterans educational benefits
Knowledge of the U.S. Department of Veterans Affairs printed regulations
Knowledge of veterans legislation and resources related to higher education
Other Requirements
Work safely at all times which includes but is not limited to participating and completing all required safety trainings as well as performing all job tasks in accordance with Minnesota State University Mankato policies and procedures utilizing appropriate tools equipment and personal protective equipment.
The Minnesota State University Mankato Annual Security and Fire Safety Report is available for your review. This report is required by federal law and contains policy statements and crime statistics for the University. The policy statements address the schools policies procedures and programs concerning safety and security. Three years worth of statistics are included for certain types of crimes that were reported to have occurred on-campus or in other University affiliated locations. This report is available online at: may also request a paper copy from University Security at or by emailing .
Work Shift (Hours / Days of work)
Monday - Friday; 8:00 a.m. - 12:00 p.m.
Telework (Yes/No)
Yes - Up to 20% of the time. - Based on the essential functions of this positions MMB Policy #1422 and University policies relating to flexible work this position is eligible for the following work modes:
Telework: A position with a work arrangement that allows an employee to perform work on a regular basis at a telework location that is not the employees permanent/principal work location.
About
More than 1600 talented faculty staff and 1600 student employees with a wide variety of skills and backgrounds support university operations every day. Our faculty and staff enjoy excellent benefits a team environment and challenging careers. As an affirmative action/equal opportunity institution we are committed to supporting the continued growth of our diverse community.
We also take the opportunity to recognize that we live work and learn in the homeland of the Dakota people whose language frames our name - Minnesota State University Mankato.
Benefits Information:
At Minnesota State we have a GREAT BENEFITS PACKAGE! Our generous benefits include 11 paid Holidays Vacation Time Sick Time six weeks of Paid Parental Leave low cost medical and dental insurance with low deductibles ($250 - $1500) a Pension Plan 457(b) and 403(b) retirement plans and other retirement investment options pre-tax medical and dental expense (with roll-over option) and dependent care accounts employer paid life insurance short and long term disability as well as professional development and a tuition waiver program for employees and their dependents etc. We promote the health and well-being of our employees and take work/life balance seriously.
Desired Start Date:
Position End Date:
Open Date:
0Close Date:
Posting Contact Name:
Lacie R Mitchell-GarzaPosting Contact Email:
Required Experience:
IC
Employment Type
Part-Time
